Quick start
From the Teamspace where you want meetings to land, open Settings → Integrations → Synthflow → Connect, paste your Synthflow API key, then create a subscription to auto-import new Synthflow calls as Recordings in this Teamspace.
Why integrate with Synthflow?
Each source adds a new dimension of customer truth. Synthflow contributes AI-handled outbound/inbound sales conversations, complementing meetings, support tickets, surveys, and reviews already in NEXT AI—so decisions and workflows happen with customer evidence attached.
What gets imported
Object in NEXT AI: Recording (conversational) in the Teamspace where the integration is connected.
Delivery: subscriptions fetch new calls
Connect Synthflow
Generate an API key in Synthflow: In the Synthflow dashboard go to Integrations → REST API → Create New API Key, then copy the key (keep it secure).
Connect in NEXT AI (Teamspace): Go to Settings → Integrations → Synthflow → Connect, paste the API key, then Save.
Auto-import calls
Create a subscription that watches for new Synthflow calls and imports each as a Recording in this Teamspace.
Polling & backfill: NEXT AI can periodically call List calls to retrieve recent items and handle pagination.
Troubleshooting
401/Forbidden on connect — Re-check that you pasted a valid API key and are sending it as a Bearer token.
No calls are importing — Ensure the subscription is active and that your Synthflow agent is placing/receiving calls
FAQ
Q: What exactly is created in NEXT AI from Synthflow?
A Recording per new call
Q: Can we make imports near real-time?
No, NEXT AI relies on polling.
Q: Can we backfill older calls?
Yes, set the subscription back to an older import date.