Quick start
From the Teamspace where you want meetings to land, open Settings → Integrations → Synthflow → Connect, paste your Synthflow API key, then create a subscription to auto-import new Synthflow calls as Recordings in this Teamspace. Synthflow authenticates via Bearer API key.
Why integrate with Synthflow?
Each source adds a new dimension of customer truth. Synthflow contributes AI-handled outbound/inbound sales conversations, complementing meetings, support tickets, surveys, and reviews already in NEXT AI—so decisions and workflows happen with customer evidence attached.
What gets imported
Object in NEXT AI: Recording (conversational) in the Teamspace where the integration is connected.
Included fields (when available): call title/subject, participants, timestamps/duration, call status/outcome, and a source link; transcripts and post-call details can be captured via Synthflow’s webhook payloads.
Traceability: each Recording keeps a source link back to Synthflow so teams can validate context quickly.
Delivery: subscriptions fetch new calls; you can also list calls via the Synthflow List calls endpoint when a targeted backfill is needed.
Connect Synthflow
Generate an API key in Synthflow: In the Synthflow dashboard go to Integrations → REST API → Create New API Key, then copy the key (keep it secure).
Connect in NEXT AI (Teamspace): Go to Settings → Integrations → Synthflow → Connect, paste the API key, then Save. NEXT AI will use Bearer auth against the Synthflow API.
Auto-import calls
Create a subscription that watches for new Synthflow calls and imports each as a Recording in this Teamspace.
Polling & backfill: NEXT AI can periodically call List calls to retrieve recent items and handle pagination.
Near-real-time (optional): Add a webhook URL in your Synthflow request/config so NEXT AI receives call-complete notifications (including metadata/transcripts) as they happen.
Tips
Use webhooks for speed: Webhooks reduce polling and deliver call status + transcript payloads promptly to NEXT AI.
Secure your webhooks: Generate a shared secret and verify the HMAC signature header to ensure payloads really came from Synthflow.
Triage at scale: route Recordings based on call outcome/status so Sales/CSM teams see the highest-impact conversations first.
Evidence everywhere: the source link lets owners jump back to the original call context before acting.
Troubleshooting
401/Forbidden on connect — Re-check that you pasted a valid API key and are sending it as a Bearer token.
No calls are importing — Ensure the subscription is active and that your Synthflow agent is placing/receiving calls; optionally use List calls to confirm calls exist for your model/agent.
Webhook received but not verified — Implement signature verification using your webhook secret; reject payloads with bad/missing signatures.
FAQ
Q: What exactly is created in NEXT AI from Synthflow?
A Recording per new call—with participants, timestamps/duration, status, and a source link; webhook-enabled setups can include transcript/outcome metadata.
Q: How do we authenticate? Where do we find the key?
NEXT AI uses Bearer API keys. Generate one in Synthflow under Integrations → REST API → Create New API Key, then paste it during connect.
Q: Can we make imports near real-time?
Yes. Configure Synthflow webhooks so call-complete events (and transcript/outcome data) POST to NEXT AI.
Q: Can we backfill older calls?
Use the List calls API to page through recent calls and seed a window before letting the subscription keep you up to date.