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Business continuity

Moodi Mahmoudi avatar
Written by Moodi Mahmoudi
Updated over 2 weeks ago

At a glance

NEXT AI maintains a structured Business Continuity Plan (BCP) to keep essential operations running during vendor or service outages. The plan is tested regularly, tracks key suppliers & contingencies, and includes worksite recovery so operations continue even if a location is unavailable.

How does business continuity plan work

  • Governance & succession: The Security Officer and Privacy Officer maintain the plan; executive leadership is kept informed. CEO oversees safety & execution; CTO leads technical recovery; Business Operations Lead is the named successor if needed.

  • Remote-only worksite recovery: As a remote-only organization, personnel work from home or relocate to any internet-connected location until recovery is complete.

  • Response teams: DevOps (cloud apps/platforms) and Security (cyber incidents) coordinate continuity and support recovery.

  • Suppliers & contingencies: The plan identifies key suppliers and outlines contingency paths for service outages.

  • Testing & improvement: The BCP is simulated/tested at least annually; metrics are captured and improvements tracked.

  • Customer communication: NEXT maintains a public status page to provide real-time service updates during events.

Standards alignment

The program follows ISO 22301 principles for establishing and operating a business continuity management system (BCMS).

Related topics

FAQ

Q: How often is the Business Continuity Plan tested?

At least annually, with exercises that validate processes and feed measured improvements.

Q: Who owns the plan and decision-making during a disruption?

The plan is maintained by the Security Officer and Privacy Officer; CEO (safety/execution) and CTO (technical recovery) lead, with a defined succession if either is unavailable.

Q: What does “worksite recovery” mean for a remote-only company?

Employees continue from home or relocate to any secure internet-connected location; operations don’t depend on a single office.

Q: How will NEXT AI communicate during outages?

Via the public status page with near-real-time updates about service components and recovery progress.

Q: How does Business Continuity relate to Disaster Recovery (DR)?

BC focuses on keeping business functions running (people, suppliers, comms). DR focuses on restoring IT services (RTO/RPO, recovery phases). Structure and definitions are consistent with NIST SP 800-34.

Q: Which frameworks does your continuity approach align to?

Continuity aligns with ISO 22301; recovery outcomes map to NIST Cybersecurity Framework 2.0 – Recover function.



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