At a glance

NEXT AI's primary infrastructure for hosting and processing customer datais in the European Union by default (eu-west-1, Ireland). Business and Enterprise Workspaces can choose their AWS region for data hosting, processing, and storage. If limited cross-border access is required (e.g., support or vetted subprocessors), transfers are safeguarded using the European Commission’s Standard Contractual Clauses (SCCs).

Why robust data residency matters

Regulatory alignment (GDPR). Keeping personal data in the EU reduces reliance on cross-border transfer tools and simplifies compliance reviews, because GDPR imposes strict conditions on transfers outside the EEA.
Lower transfer risk post-Schrems II. The CJEU’s Schrems II ruling invalidated Privacy Shield and requires “essentially equivalent” protection for any transfers, prompting tighter diligence on SCCs and third-country laws—hence the value of EU-only processing.
Established, lawful transfer fallback. When limited cross-border access is needed (e.g., support), using the European Commission’s Standard Contractual Clauses (SCCs) provides a recognized legal mechanism under GDPR.
Public-sector & regulated expectations. Government and regulated industries increasingly emphasize sovereignty/data-location controls, making in-region hosting a procurement enabler.
Performance & user experience. Hosting data closer to users and systems reduces latency for ingestion, search, and agent workflows—important for real-time customer intelligence.
AI inference that matches residency. Enterprises often require EU-based AI processing in addition to storage. Azure OpenAI provides EU deployment options and EU-based personnel access for EEA deployments—supporting end-to-end regional processing.

Plan availability and defaults

Free Workspaces: hosted in AWS eu-west-1 (Ireland, EU) by default (subject to change by NEXT AI)
Business & Enterprise Workspaces: can select their preferred AWS region for data hosting as per their Plans (see the full region list below)

Choose your region

NEXT AI offers flexibility to align with data residency, compliance, and latency needs. Enterprise-grade hosting options span all AWS Regions; consult AWS for the most current regional availability.

Europe

Stockholm, Sweden (launched 2018)
Frankfurt, Germany (launched 2014)
Dublin, Ireland (launched 2007)
London, United Kingdom (launched 2016)
Milan, Italy (launched 2020)
Paris, France (launched 2017)
Spain (launched 2022)
Zurich, Switzerland (launched 2022)

North America

Montreal, Canada Central Launched 2016
AWS GovCloud (US-East), United States Launched 2018
AWS GovCloud (US-West), United States Launched 2011
Northern California, United States Launched 2009
Northern Virginia, United States Launched 2006
Ohio, United States Launched 2016
Oregon, United States Launched 2011
Calgary, Canada West (Coming Soon)

Africa

Cape Town, South Africa (launched 2020)\

South America

São Paulo, Brazil (launched 2011)

Middle East

Manama, Bahrain (launched 2019)
Dubai, United Arab Emirates (launched 2022)
Tel Aviv, Israel (Coming Soon)

Australia & New Zealand

Melbourne, Australia (launched 2023)
Sydney, Australia (launched 2012)
Auckland, New Zealand (Coming Soon)

Asia Pacific

Beijing, China
Ningxia, China
Hong Kong SAR (launched 2019)
Hyderabad, India (launched 2022)
Jakarta, Indonesia (launched 2021)
Mumbai, India (launched 2016)
Ningxia, China
Osaka, Japan (launched 2021)
Seoul, South Korea (launched 2016)
Singapore (launched 2010)
Tokyo, Japan (launched 2011)
Malaysia (Coming Soon)
Thailand (Coming Soon)

AI endpoints and residency considerations

Standard AI endpoints: OpenAI (US data residency) or Microsoft Azure AI (US, EU or Canada data residency); data is used solely to provide NEXT AI features.

Enterprise customers may use customer-specific AI endpoints: ChatGPT Enterprise or Azure AI Enterprise.

Subprocessors

Relevant subprocessors and locations are listed on the subprocessors page, with DPA status and use cases.

International transfers

When limited data access outside your chosen region is necessary (e.g., support or vetted subprocessors), NEXT AI uses SCCs issued by the European Commission to safeguard transfers under GDPR.

FAQ

Q: Can I choose exactly which AWS region hosts my data?

Yes. Business and Enterprise Workspaces can select an AWS region from the supported list to align with residency, compliance, and latency needs.

Q: What’s the default region if I don’t choose one?

Free Workspaces default to eu-west-1 (Ireland, EU). Business/Enterprise customers can choose their region during onboarding or via support.

Q: Do you support EU-only data processing?

Yes. Hosting in an EU region keeps data in the EU by default. EU-only hosting also includes the use of EU-only subprocessors. If any cross-border access is needed (e.g., support), transfers are safeguarded by SCCs.

Q: Why is EU-only data residency important for many enterprises?

It reduces GDPR transfer complexity and post-Schrems II risk, helping privacy and legal teams move faster during vendor reviews.

Q: If cross-border access is unavoidable, what legal safeguard is used?

NEXT AI relies on the European Commission’s Standard Contractual Clauses (SCCs) as the recognized mechanism for international transfers under GDPR.

Q: Can we use UK, US, or APAC regions?

Yes. The regions list includes options across the UK, US, Canada, Middle East, APAC, and more, including “coming soon” regions. See above for specifics.

Q: How do AI providers impact data residency?

Standard AI endpoints include OpenAI (US) and Microsoft Azure AI (EU/US/Canada); Enterprise customers can route to their own enterprise endpoints (e.g., ChatGPT Enterprise or Azure AI). LLM partners are vetted subject to our AI Supplementary Terms.