# NEXT

> Product documentation for NEXT

- [NEXT](https://help.nextapp.co/index.md)

## docs

Use this page as a quick map of the documentation once you are already inside the docs.

- [NEXT Docs](https://help.nextapp.co/docs.md): Use this page as a quick map of the documentation once you are already inside the docs.

### category

- [FAQ](https://help.nextapp.co/docs/category/faq.md)

### get-started

Use this section to get into the right part of the docs quickly.

- [Get Started](https://help.nextapp.co/docs/get-started.md): Use this section to get into the right part of the docs quickly.
- [Set Up NEXT for Your Team](https://help.nextapp.co/docs/get-started/onboarding-owner.md): A practical setup path for teamspace owners who need to make NEXT usable for others.
- [Start Using NEXT as a Team Member](https://help.nextapp.co/docs/get-started/onboarding-user.md): The fastest path for people joining an already configured NEXT setup.

### integrations

Import & Integrations is where you connect the systems your team already uses so NEXT can bring customer data into one place for search, analysis, tagging, and follow-up workflows.

- [Import & Integrations](https://help.nextapp.co/docs/integrations.md): Import & Integrations is where you connect the systems your team already uses so NEXT can bring customer data into one place for search, analysis, tagging, and follow-up workflows.
- [Create HubSpot tasks](https://help.nextapp.co/docs/integrations/accounts-and-crm/create-hubspot-tasks.md)
- [Import HubSpot accounts](https://help.nextapp.co/docs/integrations/accounts-and-crm/import-hubspot-accounts.md): Keep NEXT account records aligned with the companies and deal context stored in HubSpot.
- [Import Salesforce CRM accounts](https://help.nextapp.co/docs/integrations/accounts-and-crm/import-salesforce-crm-accounts.md): Bring Salesforce account and opportunity data into NEXT so customer signals can be tied back to CRM context.
- [Import Salesforce Marketing Cloud feedback](https://help.nextapp.co/docs/integrations/accounts-and-crm/import-salesforce-marketing-cloud-feedback.md): Import data extension rows from Salesforce Marketing Cloud into NEXT as analyzable feedback items.
- [Import data with Zapier](https://help.nextapp.co/docs/integrations/automation/import-data-with-zapier.md)
- [Mass Upload accounts (CSV)](https://help.nextapp.co/docs/integrations/automation/mass-upload-accounts-csv.md): Bulk import accounts into NEXT from a CSV file, including account metadata such as industry, segment, ARR, and status.
- [Mass Upload highlights (CSV)](https://help.nextapp.co/docs/integrations/automation/mass-upload-highlights-csv.md): Bulk import highlights into NEXT from a CSV file, including labels, timestamps, source metadata, and optional linked account data.
- [Use NEXT AI with Zapier](https://help.nextapp.co/docs/integrations/automation/use-next-ai-with-zapier.md)
- [Import Gong calls](https://help.nextapp.co/docs/integrations/calls-and-recordings/import-gong-calls.md): Import customer call recordings from Gong into NEXT with the transcript and call context needed for analysis.
- [Import Google Drive files](https://help.nextapp.co/docs/integrations/calls-and-recordings/import-google-drive-files.md): Pull supported files from Google Drive into NEXT when your recordings or transcripts live in Drive folders.
- [Import Google Meet recordings](https://help.nextapp.co/docs/integrations/calls-and-recordings/import-google-meet-recordings.md): Import Google Meet recordings and transcript data into NEXT for meeting analysis.
- [Import HubSpot calls](https://help.nextapp.co/docs/integrations/calls-and-recordings/import-hubspot-calls.md): Bring HubSpot call activity into NEXT so sales and customer conversations can be analyzed in one place.
- [Import Jiminny calls](https://help.nextapp.co/docs/integrations/calls-and-recordings/import-jiminny-calls.md): Import Jiminny call recordings into NEXT so revenue conversations can be analyzed alongside other customer sources.
- [Import Microsoft OneDrive files](https://help.nextapp.co/docs/integrations/calls-and-recordings/import-microsoft-onedrive-files.md): Import supported files from OneDrive into NEXT when your recordings, transcripts, or customer-call exports live in Microsoft 365 storage.
- [Import Microsoft Teams recordings](https://help.nextapp.co/docs/integrations/calls-and-recordings/import-microsoft-teams-recordings.md): Import Microsoft Teams recordings into NEXT so customer meetings captured in Microsoft 365 can be analyzed alongside the rest of your voice-of-customer data.
- [Import Modjo calls](https://help.nextapp.co/docs/integrations/calls-and-recordings/import-modjo-calls.md): Import Modjo conversation data into NEXT to analyze sales and customer call activity.
- [Import Synthflow calls](https://help.nextapp.co/docs/integrations/calls-and-recordings/import-synthflow-calls.md): Import Synthflow call recordings into NEXT to analyze AI-assisted phone interactions alongside other sources.
- [Import Zendesk voice recordings](https://help.nextapp.co/docs/integrations/calls-and-recordings/import-zendesk-voice-recordings.md): Import Zendesk voice call recordings into NEXT so support calls can be analyzed with other customer conversations.
- [Import Zoom calls](https://help.nextapp.co/docs/integrations/calls-and-recordings/import-zoom-calls.md): Import Zoom cloud recordings into NEXT for meeting analysis and evidence-backed customer insights.
- [Connect Confluence (MCP)](https://help.nextapp.co/docs/integrations/mcp/connect-confluence-mcp.md)
- [NEXT AI MCP Server](https://help.nextapp.co/docs/integrations/mcp/next-ai-mcp-server.md): NEXT hosts a managed Model Context Protocol (MCP) endpoint that lets you expose teamspace automation tools to MCP-compatible clients without standing up your own infrastructure. Use this guide to connect securely and understand the available capabilities.
- [Import Apple App Store reviews](https://help.nextapp.co/docs/integrations/reviews-and-ratings/import-apple-app-store-reviews.md): Import Apple App Store reviews into NEXT so app-store feedback can be analyzed with your other customer channels.
- [Import Google Play reviews](https://help.nextapp.co/docs/integrations/reviews-and-ratings/import-google-play-reviews.md): Import Google Play reviews into NEXT so app feedback from Android users is available for analysis.
- [Import RSS feeds](https://help.nextapp.co/docs/integrations/reviews-and-ratings/import-rss-feeds.md): Import items from RSS feeds into NEXT when relevant product feedback or market commentary is published as feed content.
- [Import Uberall reviews](https://help.nextapp.co/docs/integrations/reviews-and-ratings/import-uberall-reviews.md): Import Uberall review data into NEXT so location-based customer reviews can be analyzed centrally.
- [Import Front tickets](https://help.nextapp.co/docs/integrations/support-and-community/import-front-tickets.md): Import Front conversations into NEXT so support signals from shared inbox workflows can be analyzed centrally.
- [Import Intercom tickets](https://help.nextapp.co/docs/integrations/support-and-community/import-intercom-tickets.md): Import Intercom conversations and tickets into NEXT so support demand can be analyzed with the rest of your customer data.
- [Import Jira tickets](https://help.nextapp.co/docs/integrations/support-and-community/import-jira-tickets.md): Import Jira issues into NEXT so support, bug, and request workflows can be analyzed as customer feedback.
- [Import Khoros community posts](https://help.nextapp.co/docs/integrations/support-and-community/import-khoros-community-posts.md): Import Khoros community conversations into NEXT so public support and product discussion threads can be analyzed.
- [Import Microsoft Q&A posts](https://help.nextapp.co/docs/integrations/support-and-community/import-microsoft-q-and-a-posts.md): Import exported Microsoft Q&A content into NEXT so recurring questions, problems, and answers can be analyzed as support and community signals.
- [Import Zendesk tickets](https://help.nextapp.co/docs/integrations/support-and-community/import-zendesk-tickets.md): Import Zendesk ticket text into NEXT so support issues can be analyzed alongside calls, surveys, and reviews.
- [Import Zoho Desk tickets](https://help.nextapp.co/docs/integrations/support-and-community/import-zoho-desk-tickets.md): Import Zoho Desk tickets into NEXT so support demand from Zoho can be analyzed with other feedback channels.
- [Import GetFeedback and Usabilla feedback](https://help.nextapp.co/docs/integrations/surveys-and-feedback/import-getfeedback-usabilla-feedback.md): Import GetFeedback Digital and legacy Usabilla feedback into NEXT for product and website feedback analysis.
- [Import Medallia feedback](https://help.nextapp.co/docs/integrations/surveys-and-feedback/import-medallia-feedback.md): Import Medallia feedback responses into NEXT so survey and experience signals can be analyzed in one workspace.
- [Import Mopinion surveys](https://help.nextapp.co/docs/integrations/surveys-and-feedback/import-mopinion-surveys.md): Import Mopinion feedback into NEXT so website and app feedback can be analyzed with your other customer channels.
- [Import Qualtrics surveys](https://help.nextapp.co/docs/integrations/surveys-and-feedback/import-qualtrics-surveys.md): Import Qualtrics survey responses into NEXT so structured survey feedback can be analyzed with other customer signals.
- [Import Typeform surveys](https://help.nextapp.co/docs/integrations/surveys-and-feedback/import-typeform-surveys.md): Import Typeform submissions into NEXT so form-based feedback can be analyzed with the rest of your customer inputs.
- [Import Wootric feedback](https://help.nextapp.co/docs/integrations/surveys-and-feedback/import-wootric-feedback.md): Import Wootric responses into NEXT so NPS, CSAT, and CES feedback can be analyzed with the rest of your customer data.
- [Use LIQE filters](https://help.nextapp.co/docs/integrations/templates-and-filters/use-liqe-filters.md): Write LIQE filter queries to control which items NEXT imports from supported integrations.
- [Use LiquidJS templates](https://help.nextapp.co/docs/integrations/templates-and-filters/use-liquidjs-templates.md): Format imported survey text with LiquidJS templates in integrations that support contextual text prefixes.

### security-and-trust

Security & Trust brings together the documentation teams typically review when evaluating how NEXT protects data, manages access, operates infrastructure, and supports compliance.

- [Security & Trust](https://help.nextapp.co/docs/security-and-trust.md): Security & Trust brings together the documentation teams typically review when evaluating how NEXT protects data, manages access, operates infrastructure, and supports compliance.
- [AI Security Principles in NEXT AI](https://help.nextapp.co/docs/security-and-trust/ai-governance/ai-security-principles-in-next-ai.md): NEXT AI is designed to remain secure even when LLMs behave in unexpected ways.
- [AI Supplementary Terms](https://help.nextapp.co/docs/security-and-trust/ai-governance/ai-supplementary-terms.md)
- [Ethical AI & responsible use](https://help.nextapp.co/docs/security-and-trust/ai-governance/ethical-ai-responsible-use.md)
- [Safe AI commitments](https://help.nextapp.co/docs/security-and-trust/ai-governance/safe-ai-commitments.md)
- [What data does chat use to respond?](https://help.nextapp.co/docs/security-and-trust/ai-governance/what-data-does-chat-use-to-respond.md)
- [Backups](https://help.nextapp.co/docs/security-and-trust/business-continuity-and-disaster-recovery/backups.md)
- [Business continuity](https://help.nextapp.co/docs/security-and-trust/business-continuity-and-disaster-recovery/business-continuity.md)
- [Disaster recovery](https://help.nextapp.co/docs/security-and-trust/business-continuity-and-disaster-recovery/disaster-recovery.md)
- [High availability](https://help.nextapp.co/docs/security-and-trust/business-continuity-and-disaster-recovery/high-availability.md)
- [Insurance policy](https://help.nextapp.co/docs/security-and-trust/business-continuity-and-disaster-recovery/insurance-policy.md)
- [Accessibility statement](https://help.nextapp.co/docs/security-and-trust/compliance/accessibility-statement.md)
- [GDPR Commitment](https://help.nextapp.co/docs/security-and-trust/compliance/gdpr-commitment.md)
- [Privacy policy & compliance management](https://help.nextapp.co/docs/security-and-trust/compliance/privacy-policy-compliance-management.md)
- [SOC 2 Type II](https://help.nextapp.co/docs/security-and-trust/compliance/soc-2-type-ii.md)
- [Background checks](https://help.nextapp.co/docs/security-and-trust/corporate-security/background-checks.md)
- [Confidentiality agreements](https://help.nextapp.co/docs/security-and-trust/corporate-security/confidentiality-agreements.md)
- [Endpoint security](https://help.nextapp.co/docs/security-and-trust/corporate-security/endpoint-security.md)
- [Organizational security policies](https://help.nextapp.co/docs/security-and-trust/corporate-security/organizational-security-policies.md)
- [Physical security](https://help.nextapp.co/docs/security-and-trust/corporate-security/physical-security.md)
- [Risk Management](https://help.nextapp.co/docs/security-and-trust/corporate-security/risk-management.md)
- [Security training](https://help.nextapp.co/docs/security-and-trust/corporate-security/security-training.md)
- [Vendor management](https://help.nextapp.co/docs/security-and-trust/corporate-security/vendor-management.md)
- [Data breach disclosure](https://help.nextapp.co/docs/security-and-trust/data-security-and-privacy/data-breach-disclosure.md)
- [Data Encryption](https://help.nextapp.co/docs/security-and-trust/data-security-and-privacy/data-encryption.md)
- [Data (PII) redaction](https://help.nextapp.co/docs/security-and-trust/data-security-and-privacy/data-pii-redaction.md)
- [Data retention & sanitization](https://help.nextapp.co/docs/security-and-trust/data-security-and-privacy/data-retention-sanitization.md)
- [Data subprocessors](https://help.nextapp.co/docs/security-and-trust/data-security-and-privacy/data-subprocessors.md)
- [Access control](https://help.nextapp.co/docs/security-and-trust/infrastructure-and-network-security/access-control.md)
- [Application infrastructure](https://help.nextapp.co/docs/security-and-trust/infrastructure-and-network-security/application-infrastructure.md)
- [Data processing location (data residency)](https://help.nextapp.co/docs/security-and-trust/infrastructure-and-network-security/data-processing-location-data-residency.md)
- [Incident response](https://help.nextapp.co/docs/security-and-trust/infrastructure-and-network-security/incident-response.md)
- [Intrusion detection and prevention](https://help.nextapp.co/docs/security-and-trust/infrastructure-and-network-security/intrusion-detection-and-prevention.md)
- [Logging and monitoring](https://help.nextapp.co/docs/security-and-trust/infrastructure-and-network-security/logging-and-monitoring.md)
- [Logical data separation](https://help.nextapp.co/docs/security-and-trust/infrastructure-and-network-security/logical-data-separation.md)
- [Penetration testing](https://help.nextapp.co/docs/security-and-trust/infrastructure-and-network-security/penetration-testing.md)
- [Physical separation](https://help.nextapp.co/docs/security-and-trust/infrastructure-and-network-security/physical-separation.md)
- [Software development lifecycle](https://help.nextapp.co/docs/security-and-trust/infrastructure-and-network-security/software-development-lifecycle.md)
- [Vulnerability disclosure](https://help.nextapp.co/docs/security-and-trust/infrastructure-and-network-security/vulnerability-disclosure.md)
- [Vulnerability management](https://help.nextapp.co/docs/security-and-trust/infrastructure-and-network-security/vulnerability-management.md)
- [Passwordless Authentication](https://help.nextapp.co/docs/security-and-trust/product-security-features/passwordless-authentication.md)
- [Single Sign-On (SSO) with SAML](https://help.nextapp.co/docs/security-and-trust/product-security-features/single-sign-on-sso-with-saml.md)
- [User Roles](https://help.nextapp.co/docs/security-and-trust/product-security-features/user-roles.md): Here you can find everything you need to know about different roles and permissions in NEXT.

### settings

Settings is where you set up how NEXT works for you, your teamspace, and your company.

- [Configure NEXT](https://help.nextapp.co/docs/settings.md): Settings is where you set up how NEXT works for you, your teamspace, and your company.
- [Personal Settings](https://help.nextapp.co/docs/settings/personal.md): Personal Settings is the quickest place to make NEXT feel ready for daily use.
- [Change Email](https://help.nextapp.co/docs/settings/personal/profile/change-email.md): Use My Account to update the email address tied to your personal NEXT account.
- [Configure Notifications](https://help.nextapp.co/docs/settings/personal/profile/configure-notifications.md): Use My Account to control whether NEXT emails you about completed recordings.
- [Configure Profile](https://help.nextapp.co/docs/settings/personal/profile/configure-profile.md): Use My Account to keep your display name, full name, and profile photo current.
- [Teamspace Settings](https://help.nextapp.co/docs/settings/teamspace.md): Teamspace Settings is where you shape the shared setup your team uses to bring data into NEXT, prepare it with AI, and turn it into repeatable workflows.
- [Create Automation](https://help.nextapp.co/docs/settings/teamspace/automate/create-automation.md): Use Automate to create a new workflow for repeatable teamspace tasks.
- [Set Up Automation](https://help.nextapp.co/docs/settings/teamspace/automate/set-up-automation.md): Use Automate to define the trigger and follow-up actions that make a workflow useful.
- [Chat with AI](https://help.nextapp.co/docs/settings/teamspace/chat-with-ai.md): Chat with AI is where your team turns prepared data into reusable AI workflows.
- [Test Chat Tag Selection](https://help.nextapp.co/docs/settings/teamspace/chat-with-ai/playground/test-chat-tag-selection.md): Use Playground in Chat with AI to preview which tags NEXT AI would select for a search request before you rely on that behavior in regular chat workflows.
- [Create a Prompt Template](https://help.nextapp.co/docs/settings/teamspace/chat-with-ai/prompt-templates/create-a-prompt-template.md): Use Prompt Templates to create reusable prompts your team can apply quickly in chat and analysis workflows.
- [Edit a Prompt Template](https://help.nextapp.co/docs/settings/teamspace/chat-with-ai/prompt-templates/edit-a-prompt-template.md): Use Prompt Templates to improve an existing template as your team learns which prompts produce the best output.
- [Create a Skill](https://help.nextapp.co/docs/settings/teamspace/chat-with-ai/skills/create-a-skill.md): Use Skills to create reusable instructions that help chat respond consistently in recurring team scenarios.
- [Edit a Skill](https://help.nextapp.co/docs/settings/teamspace/chat-with-ai/skills/edit-a-skill.md): Use Skills to refine the name, trigger, or instructions of an existing skill as your team workflows evolve.
- [Add Subscription](https://help.nextapp.co/docs/settings/teamspace/connect-data/add-subscription.md): Use Connect data to add a subscription for a connected provider.
- [Connect Data Source](https://help.nextapp.co/docs/settings/teamspace/connect-data/connect-data-source.md): Use Connect data to link NEXT with a source system like Gong so your team can bring customer calls into the teamspace.
- [Import Subscription](https://help.nextapp.co/docs/settings/teamspace/connect-data/import-subscription.md): Use Connect data to trigger an import for an existing subscription when you want data to sync into NEXT right away.
- [General Teamspace Settings](https://help.nextapp.co/docs/settings/teamspace/general.md): General Teamspace Settings defines the structure your team works with before data starts flowing into NEXT.
- [Add Account](https://help.nextapp.co/docs/settings/teamspace/general/accounts/add-account.md): Use Accounts to add a new company or customer record to your teamspace in NEXT.
- [Delete Accounts](https://help.nextapp.co/docs/settings/teamspace/general/accounts/delete-accounts.md): Use Accounts to remove account records your team no longer needs.
- [Edit Account](https://help.nextapp.co/docs/settings/teamspace/general/accounts/edit-account.md): Use Accounts to update an existing account when company details change.
- [Import Accounts from File](https://help.nextapp.co/docs/settings/teamspace/general/accounts/import-accounts-from-file.md): Use Accounts to import account records from a CSV file when you want to add many accounts more quickly.
- [Change Currency](https://help.nextapp.co/docs/settings/teamspace/general/project/change-currency.md): Use Teamspace Profile to choose the currency used for teamspace account values in NEXT.
- [Change Teamspace Name](https://help.nextapp.co/docs/settings/teamspace/general/project/change-teamspace-name.md): Use Teamspace Profile to rename the shared workspace your team uses in NEXT.
- [Delete Teamspace](https://help.nextapp.co/docs/settings/teamspace/general/project/delete-teamspace.md): Use Teamspace Profile to permanently delete a teamspace you no longer need.
- [Export Teamspace Data](https://help.nextapp.co/docs/settings/teamspace/general/project/export-teamspace-data.md): Use Teamspace Profile to export teamspace data from NEXT.
- [Configure Access](https://help.nextapp.co/docs/settings/teamspace/general/security/configure-access.md): Use Security & Privacy to control who can open the teamspace and who can view shared stories.
- [Create an API Token](https://help.nextapp.co/docs/settings/teamspace/general/security/create-api-token.md): Use API tokens when another app or script needs secure programmatic access to data in your NEXT teamspace.
- [Redact PII](https://help.nextapp.co/docs/settings/teamspace/general/security/redact-pii.md): Use Security & Privacy to reduce the amount of personal data stored in your teamspace.
- [Tags](https://help.nextapp.co/docs/settings/teamspace/general/tags.md): Tags help your team organize highlights so filtering, reporting, and AI workflows stay focused on the right data.
- [Add Tag](https://help.nextapp.co/docs/settings/teamspace/general/tags/add-tag.md): Use Tags to add a new tag for the recordings and highlights your team tracks in NEXT.
- [Assign Tag Group](https://help.nextapp.co/docs/settings/teamspace/general/tags/assign-tag-group.md): Use Tags to place multiple tags into a group so related tags stay organized together.
- [Delete Tags](https://help.nextapp.co/docs/settings/teamspace/general/tags/delete-tag.md): Use Tags to remove a tag your team no longer needs.
- [Edit Tag Group](https://help.nextapp.co/docs/settings/teamspace/general/tags/edit-tag-group.md): Use Tags to rename a tag group or change its color when your team wants clearer grouping.
- [Rename Tag](https://help.nextapp.co/docs/settings/teamspace/general/tags/rename-tag.md): Use Tags to rename an existing tag when your taxonomy changes or when AI should treat a tag differently.
- [Use Tag for AI Focus](https://help.nextapp.co/docs/settings/teamspace/general/tags/use-for-ai-focus.md): Use Tags to decide which tags NEXT AI can use when it automatically narrows the chat focus to the most relevant highlights.
- [Prepare With AI](https://help.nextapp.co/docs/settings/teamspace/prepare-with-ai.md): Prepare With AI is the workflow that turns raw recordings into structured insight your team can search, tag, cluster, and reuse.
- [Create Clustering Job](https://help.nextapp.co/docs/settings/teamspace/prepare-with-ai/clustering-jobs/create-clustering-job.md): Use Identify Themes to group related highlights into reusable clusters that reveal patterns across customer feedback.
- [Recreate Clusters](https://help.nextapp.co/docs/settings/teamspace/prepare-with-ai/clustering-jobs/recreate-clusters.md): Use Recreate Clusters when you change a clustering job and want the grouped output refreshed with the new rules.
- [General Highlight Settings](https://help.nextapp.co/docs/settings/teamspace/prepare-with-ai/highlights/general-settings.md): Adjust the general AI guidance so highlight extraction reflects your teamspace context and priorities.
- [Generate Highlights from Recordings](https://help.nextapp.co/docs/settings/teamspace/prepare-with-ai/highlights/generate-from-recordings.md): Choose what highlight generation should optimize for when NEXT AI processes recordings.
- [Create Simulation](https://help.nextapp.co/docs/settings/teamspace/prepare-with-ai/playground/create-simulation.md): Use Playground to define sample inputs that help you test how NEXT AI prepares highlights before you rely on the setup in production workflows.
- [Run Simulation](https://help.nextapp.co/docs/settings/teamspace/prepare-with-ai/playground/run-simulation.md): Use Run Simulation to see how NEXT AI interprets your sample, which tags it applies, and whether the result passes the success criteria you set.
- [Create an AI Tagging Rule](https://help.nextapp.co/docs/settings/teamspace/prepare-with-ai/tagging-jobs/create-ai-tagging-rule.md): Use Assign Tags to create AI tagging rules when simple keywords are not enough and the tag depends on context or intent.
- [Create a Keyword Tagging Rule](https://help.nextapp.co/docs/settings/teamspace/prepare-with-ai/tagging-jobs/create-keyword-tagging-rule.md): Use Assign Tags to create keyword-based rules when the highlights you want to classify use repeatable terms or phrases.
- [Reassign Tags](https://help.nextapp.co/docs/settings/teamspace/prepare-with-ai/tagging-jobs/reassign-tags.md): Use Reassign Tags after you update a tagging rule and want existing highlights to be processed again with the latest logic.
- [When to use Tags vs Clusters?](https://help.nextapp.co/docs/settings/teamspace/prepare-with-ai/tagging-jobs/tags-vs-clusters.md): Use tags when you want to label individual highlights so your team can filter, compare, and revisit them later.
- [Add Custom Vocabulary](https://help.nextapp.co/docs/settings/teamspace/prepare-with-ai/transcriptions/add-vocabulary.md): Add custom terms so transcriptions recognize product names, technical words, and uncommon vocabulary more accurately.
- [Configure Translation](https://help.nextapp.co/docs/settings/teamspace/prepare-with-ai/transcriptions/configure-translation.md): Choose whether transcripts stay in their original language or are translated after transcription.
- [Company Settings](https://help.nextapp.co/docs/settings/tenant.md): Company Settings controls the rules and defaults that apply across the organization, not just inside one teamspace.
- [Configure Single Sign-On](https://help.nextapp.co/docs/settings/tenant/access/configure-single-sign-on.md): Use Access to connect your SAML identity provider for company sign-in in NEXT.
- [Enable Self Signup](https://help.nextapp.co/docs/settings/tenant/access/enable-self-signup.md): Use Access to allow people from approved email domains to sign themselves up for your company in NEXT.
- [Configure AI Engine](https://help.nextapp.co/docs/settings/tenant/ai/configure-ai-engine.md): Use AI Settings to choose which AI engine your company uses for analysis tasks in NEXT.
- [Configure Transcribe Engine](https://help.nextapp.co/docs/settings/tenant/ai/configure-transcribe-engine.md): Use AI Settings to choose which transcription engine your company uses in NEXT.
- [Create Usage Alert](https://help.nextapp.co/docs/settings/tenant/billing/create-usage-alert.md): Use Billing & Usage to create an alert that warns your team when feature usage reaches a threshold in NEXT.
- [Review Current Usage](https://help.nextapp.co/docs/settings/tenant/billing/review-current-usage.md): Use Billing & Usage to see how much of your current company entitlement has been used in NEXT.
- [Configure Default Teamspace](https://help.nextapp.co/docs/settings/tenant/general/configure-default-teamspace.md): Use Company Profile to choose the teamspace new users join by default in NEXT.
- [Configure Profile](https://help.nextapp.co/docs/settings/tenant/general/configure-profile.md): Use Company Profile to keep your company name and profile image aligned with the brand your users recognize in NEXT.
- [Change a User Role](https://help.nextapp.co/docs/settings/tenant/users/change-a-user-role.md): Use Users to update what level of access a person has in your company account in NEXT.
- [Deactivate a User](https://help.nextapp.co/docs/settings/tenant/users/deactivate-a-user.md): Use Users to turn off access for someone who should no longer be active in your company account in NEXT.
- [Export Users](https://help.nextapp.co/docs/settings/tenant/users/export-users.md): Use Users to export the current user list from your company workspace in NEXT.
- [Sanitize User](https://help.nextapp.co/docs/settings/tenant/users/sanitize-user.md): Use Users to sanitize a user when personal data must be removed from the tenant in NEXT.

### troubleshooting

Resolve common issues and find quick answers to frequent questions.

- [Troubleshooting](https://help.nextapp.co/docs/troubleshooting.md): Resolve common issues and find quick answers to frequent questions.
- [Clear redirect cache of browser](https://help.nextapp.co/docs/troubleshooting/clear-redirect-cache-of-browser.md)
- [Firewall configuration](https://help.nextapp.co/docs/troubleshooting/firewall-configuration.md)
- [It takes a long time to receive magic link emails](https://help.nextapp.co/docs/troubleshooting/it-takes-a-long-time-to-receive-magic-link-emails.md)
- [Providing debug info to NEXT AI Support](https://help.nextapp.co/docs/troubleshooting/providing-debug-info-to-next-ai-support.md)

### use

Use NEXT to explore your research, customer feedback, and AI outputs in the product workflows your team uses every day.

- [Use NEXT](https://help.nextapp.co/docs/use.md): Use NEXT to explore your research, customer feedback, and AI outputs in the product workflows your team uses every day.
- [Chat](https://help.nextapp.co/docs/use/chat.md): Use Chat when you want to explore feedback, recordings, highlights, and connected sources with a guided AI workflow inside NEXT.
- [Start Chat](https://help.nextapp.co/docs/use/chat/create-chat.md): Use the homepage chat box when you want to start a new question quickly and shape the analysis before you send it.
- [Quantify Survey Responses](https://help.nextapp.co/docs/use/chat/quantify-surveys.md): Use survey response quantification when you want NEXT to turn large volumes of short, open-ended survey answers into structured themes with counts.
- [Create Chat with Extra Data Sources](https://help.nextapp.co/docs/use/chat/use-data-sources.md): Use homepage sources when you want NEXT to include connected feedback systems or knowledge sources before you send the chat.
- [Create Chat from Prompt Template](https://help.nextapp.co/docs/use/chat/use-prompt-template.md): Use homepage prompt templates when you want to start with a proven question format instead of writing the full prompt yourself.
- [Use Quantification](https://help.nextapp.co/docs/use/chat/use-quantification.md): Use quantification in Chat when you want NEXT to turn cluster estimates into concrete counts and then keep exploring the strongest themes.
- [Clusters](https://help.nextapp.co/docs/use/clusters.md): Use Clusters when you want to group related highlights into a shared theme, objective, or work item that your team can review over time.
- [Explore Cluster](https://help.nextapp.co/docs/use/clusters/explore-cluster.md): Use the cluster dialog when you want to understand what a cluster is about, review its supporting highlights, and look at the broader patterns behind it without leaving the cluster itself.
- [Label Clusters](https://help.nextapp.co/docs/use/clusters/label-clusters.md): Clusters are typically used to organize and nurture big-ticket items, such as insights, top findings, assumptions, hypotheses, and UX or Product deliverables. They're designed to be enriched with evidence, such as highlights.
- [Search Clusters](https://help.nextapp.co/docs/use/clusters/search-clusters.md): Use cluster search when you want to narrow the library to a specific theme, label, or type of insight without opening each cluster one by one.
- [Dashboards](https://help.nextapp.co/docs/use/dashboards.md): Use dashboards to monitor patterns in your highlights, compare trends across business dimensions, and start follow-up analysis without leaving the page.
- [Change Dashboard Focus](https://help.nextapp.co/docs/use/dashboards/change-dashboard-focus.md): Use dashboard focus when you want the dashboard to reflect a narrower slice of your data instead of the entire workspace.
- [Explore Dashboard](https://help.nextapp.co/docs/use/dashboards/explore-dashboard.md): Use the dashboard when you want to review headline trends, change how the data is grouped, and quickly spot follow-up questions worth exploring.
- [Start Chat From Dashboard](https://help.nextapp.co/docs/use/dashboards/start-chat-from-dashboard.md): Use this workflow when you want to start an AI chat directly from a dashboard instead of leaving the dashboard to open Chat first.
- [Can I log in with two accounts in the same workspace at the same time and in the same browser?](https://help.nextapp.co/docs/use/faq/can-i-log-in-with-two-accounts-in-the-same-workspace-at-the-same-time-and-in-the-same-browser.md)
- [How to get the best search results in the highlights library and "focus"](https://help.nextapp.co/docs/use/faq/search-terms.md): Make sure you're getting great search results in the highlights library and "Focus" of your AI threads by writing good searches.
- [System requirements](https://help.nextapp.co/docs/use/faq/system-requirements.md)
- [Highlights](https://help.nextapp.co/docs/use/highlights.md): Use Highlights when you want to work with the key insights extracted from your recordings in NEXT. Highlights are the analyzed moments from raw customer evidence such as interviews, customer success calls, support conversations, survey responses, and usability tests.
- [Add Highlights To Cluster](https://help.nextapp.co/docs/use/highlights/add-to-cluster.md): Use this workflow when you want to group several highlights into an existing cluster so they can support a broader theme or storyline.
- [Assign Tags To Highlights](https://help.nextapp.co/docs/use/highlights/assign-tags.md): Use highlight tags when you want to organize several insights at once around themes such as user pain, feedback, product area, or research topic.
- [Bulk Edit Highlights](https://help.nextapp.co/docs/use/highlights/bulk-edit.md): Use bulk edit when you need to update the same metadata on several highlights at once, such as the linked account or source.
- [Start Chat From Highlights](https://help.nextapp.co/docs/use/highlights/start-chat-from-highlights.md): Use this workflow when you want AI chat to focus on a specific set of highlights instead of the full highlights library.
- [Use Table Layout](https://help.nextapp.co/docs/use/highlights/table-layout.md): Use table layout when you want to view highlights as rows and columns instead of cards, especially when metadata matters as much as the highlight text itself.
- [Translate Highlight](https://help.nextapp.co/docs/use/highlights/translate-highlight.md): Use highlight translation when you want to quickly understand, copy, or share a highlight in another language without leaving the dialog.
- [How NEXT Works](https://help.nextapp.co/docs/use/how-next-works.md): Use this page when you want the clearest overview of how customer feedback moves through NEXT, from connected systems to AI-assisted analysis.
- [Key Concepts In NEXT](https://help.nextapp.co/docs/use/key-concepts.md): Use this page when you want a clear definition of the core concepts that shape how data is organized and analyzed in NEXT.
- [Recordings](https://help.nextapp.co/docs/use/recordings.md): Use Recordings when you want a central library for raw customer interaction data in NEXT. The recordings library is where your team uploads, imports, reviews, and manages source material such as interviews, sales calls, support conversations, survey responses, and other customer evidence.
- [Assign Tags To Recordings](https://help.nextapp.co/docs/use/recordings/assign-tags.md): Use recording tags when you want to organize several recordings at once around a topic, workflow, customer segment, or research theme.
- [Edit Recording Transcript](https://help.nextapp.co/docs/use/recordings/edit-transcript.md): Use transcript editing when you need to clean up speaker assignments or fix transcription mistakes in a recording.
- [Retranscribe Recording](https://help.nextapp.co/docs/use/recordings/retranscribe-recording.md): Use retranscription when you need to rerun a recording transcript with different language or speaker settings.
- [Sanitize Recordings](https://help.nextapp.co/docs/use/recordings/sanitize-recordings.md): Use recording sanitization when you need to remove personal audio or video data from multiple recordings without deleting the transcript itself.
- [Start Chat From Recordings](https://help.nextapp.co/docs/use/recordings/start-chat-from-recordings.md): Use this workflow when you want AI chat to focus on a specific set of recordings instead of the full library.
- [Audio- and Video Transcriptions](https://help.nextapp.co/docs/use/recordings/transcriptions.md): NEXT lets you bring all your product discovery data into NEXT in its rawest form; audio or video recordings from customer interactions, text data from surveys or support tickets and more. This "raw data" goes into the "Recordings Library" in NEXT.
- [Share Data Out](https://help.nextapp.co/docs/use/share-data-out.md): Use Share Data Out when you want to move evidence from NEXT into the tools where your team collaborates, plans, or tracks work.
- [Share to GitHub](https://help.nextapp.co/docs/use/share-data-out/share-to-github.md)
- [Share to Jira](https://help.nextapp.co/docs/use/share-data-out/share-to-jira.md)
- [Share to Linear](https://help.nextapp.co/docs/use/share-data-out/share-to-linear.md)
- [Share to Miro](https://help.nextapp.co/docs/use/share-data-out/share-to-miro.md)
- [Share to Productboard](https://help.nextapp.co/docs/use/share-data-out/share-to-productboard.md)
- [Share to Slack](https://help.nextapp.co/docs/use/share-data-out/share-to-slack.md)
- [Share to Teams](https://help.nextapp.co/docs/use/share-data-out/share-to-teams.md)