Enhanced social previews of stories 🤩, Use AI to search highlights on the chat page to provide great context 🔎

Enhanced social previews of stories 🤩

Sharing stories of key customer moments is the key to building empathy for your customers in your organization and beyond. To make stories even more appealing, we’ve enhance the social sharing experience of stories. Whenever you share a story on LinkedIn, Slack or elsewhere, you’ll get to see a beautiful preview of the story where you share it. This makes the story recognizable and more attractive to watch. Start sharing key customer moments today with stories and make the customer voice go further 🎙️

Use AI to search highlights on the chat page to provide great context 🔎

NEXT AI’s chat works on the highlights and highlights titles. This means that the highlights you “feed” to the chat are important to get the responses you’re looking for. By default, NEXT will automatically make a selection of highlights it uses based on your prompt. However, if you’re looking for more precise answers, you can give the AI a helping hand by first searching highlights related to a certain topic before starting the chat.

Before today, you’d have to go to the highlights library, search highlights, select them and start the chat. From now on, this become a whole lot easier! Simply open the chat page, find the search box on top of the page and use natural language to search for highlights relevant to what you’re looking for. Then, navigate to the chat at the bottom of the page, type your prompt and the chat will use a pre-selection of the most relevant highlights based on your search.

Getting amazing responses from the chat has never been easier! 🙌