Import transcripts from Gong, Import conversations from Khoros forums + 2 more

Import transcripts from Gong

We’ve been busy making NEXT even more powerful and flexible. Here’s what’s new this week.

You can now bring both transcripts and videos from Gong directly into NEXT, where they’re merged and ready for processing. Fine-tune your imports by setting a minimum call duration to skip ultra-short conversations, or sample your dataset (e.g., import just 5% of calls).
Note: Gong transcripts are slightly less granular than NEXT’s native transcripts, so word/video matching may be off by a few milliseconds.

Import conversations from Khoros forums 🎉

NEXT can now automatically pull in conversations from Khoros forums, making it easier to capture valuable feedback from community discussions and analyze it alongside all your other data sources.

Usabilla integration now supports campaigns and widgets 🎉

We’ve expanded our Usabilla integration to cover all collection methods - including web & app campaigns, widgets, and email campaigns. This means every piece of Usabilla feedback, from in-page sliders to mobile surveys, can now be analyzed together with the rest of your feedback data.

Import sample items 🎉

When testing your import setup, you can now choose to bring in only a handful of sample items - avoiding the accidental import of thousands of recordings. Once you’re satisfied, you can either trigger a full import manually or let the automated process take over.