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Billing now aligned with contracts, Lightweight previews in the Library + 1 more

Billing now aligned with contracts

Another week, another round of improvements that make our platform more powerful and user-friendly. Here’s what’s new:

We’ve reworked our billing system to perfectly match what contracts define. Instead of tracking transcribe minutes, we now measure recording minutes and non-media items - just as contracts specify.

  • Usage is visible directly on the Billing page
  • Default alerts now trigger on these dimensions
  • Access is automatically blocked once limits are exceeded
  • Every tenant is set up on starter/grow/scale plans, with custom plans applied where relevant

This makes billing clearer, more transparent, and easier to manage.

Weekly updates (19 Sep '25) — image 1

Lightweight previews in the Library 🎉

The Highlights Library now feels much lighter and easier to browse. Instead of showing long text previews, highlights appear in a compact form so you can focus on the essentials. If you do need the full details, you’ll still find them in the cluster dialog.

Weekly updates (19 Sep '25) — image 2

Documentation updates 🎉

We’ve expanded our Help Center with two new guides: