Quantify Open-Ended Survey Responses, Chat Clusters Now Break Down by Tag Groups + 3 more
Quantify Open-Ended Survey Responses
Our product team has been on fire this week — adding new analytics powers, smarter imports, and improved clarity across the platform. Here’s what’s new:
You can now turn free-text survey answers into structured insights - directly within NEXT.
Select your survey, run the quantification, and discover what your customers really mean behind their words.
👉 Learn more in our Help Center
Chat Clusters Now Break Down by Tag Groups 🎉
Cluster analytics in chat just got more powerful. In addition to Account metadata, you can now segment clusters by tag groups such as Country, Device, User Journey phase, or Sentiment.
This makes it easier to spot nuanced trends and compare how themes differ across segments.
NEXT Now Imports Speakers, Accounts, and Tags from Modjo 🎉
When importing calls from Modjo, NEXT now brings along key context:
- Speakers are included in the transcript
- Accounts and tags are linked automatically
This makes imported calls richer and more searchable right out of the box.
Advanced Filtering for Modjo Imports 🎉
Fine-tune exactly which calls to bring in from Modjo using a new filter field.
You can filter by almost any Modjo or linked Salesforce field - such as account name or deal title - for ultimate control.
👉 See available filters here
CSV Import Now Flags Duplicate Highlights 🎉
No more guessing why some highlights didn’t make it in. If your CSV upload contains duplicates, NEXT now tells you which ones were skipped — so your import counts always add up.
