Follow-up questions on clusters in chat
This week we shipped two improvements that make exploration more powerful and analysis more trustworthy - without adding friction
133 posts tagged with "AI"
View All TagsDecember 2025
New Chat Modes for More Directed Answers, Chat Now Supports Accurate Multi-Tag Focus + 3 more
Includes New Chat Modes for More Directed Answers; Chat Now Supports Accurate Multi-Tag Focus; Prompt Templates on Home Now Apply Focus; and 2 more updates.
Tag Selection Simulation, Highlights Are Now Facts, Not Insights + 5 more
Includes Tag Selection Simulation; Highlights Are Now Facts, Not Insights; Faster and Smarter Clustering; and 4 more updates.
Home page helps users craft their first prompts, More Reliable Auto-Narrowing in Chat + 5 more
Includes Home page helps users craft their first prompts; More Reliable Auto-Narrowing in Chat; Clearer Cluster Descriptions; and 4 more updates.
November 2025
Labs: From Highlights to Accounts, Charts in Chat + 2 more
Includes Labs: From Highlights to Accounts; Charts in Chat; Clearer Breakdown Dimensions in Dashboards; and 1 more update.
Explore Clusters in Chat with Labs, Hypothesis Validation Mode is Now Live + 5 more
Includes Explore Clusters in Chat with Labs; Hypothesis Validation Mode is Now Live; Copy-Paste Transcripts from NEXT; and 4 more updates.
Import Survey Responses from Salesforce Marketing Cloud, Introducing “Simulation” for AI Instructions + 2 more
Includes Import Survey Responses from Salesforce Marketing Cloud; Introducing “Simulation” for AI Instructions; See Highlight Counts Before Starting a Job; and 1 more update.
Smarter, Faster Accounts, Chats, Front and Center + 6 more
Includes Smarter, Faster Accounts; Chats, Front and Center; See the Full Picture with “Others” and “None” in Chat Clusters; and 5 more updates.
October 2025
A new, chat-first homepage, “Threads” are now “Chats” + 4 more
Includes A new, chat-first homepage; “Threads” are now “Chats”; Chat search has a new home; and 3 more updates.
Quantify Open-Ended Survey Responses, Chat Clusters Now Break Down by Tag Groups + 3 more
Includes Quantify Open-Ended Survey Responses; Chat Clusters Now Break Down by Tag Groups; NEXT Now Imports Speakers, Accounts, and Tags from Modjo; and 2 more updates.