Quick start
Connect Teams once in Settings → Integrations → Microsoft → Connect. Once connected, you can automatically send insights from NEXT (e.g. Highlights, Clusters, or Chats) into a Teams channel where your team already collaborates.
Why integrate with Microsoft Teams?
NEXT turns customer conversations into evidence-backed insights. Sharing those insights into Microsoft Teams ensures they appear directly in the collaboration hub used by Product, CX, and GTM teams - alongside ongoing discussions and decisions.
By posting insights automatically, Teams channels stay up to date with real customer signals, without manual copy-pasting or context loss:
What NEXT creates: A message posted into a Microsoft Teams channel via an Automation.
What’s included: Insight text generated by NEXT (e.g. from a Highlight, Cluster, or automated Chat), plus links back to the source in NEXT.
Where it lands: The Microsoft Teams channel you configure in the Automation.
Install the Microsoft Teams app (one-time)
⚠️ Important
The NEXT Microsoft Teams app is not yet listed in the Microsoft Teams App Store. Installation is done by uploading a custom app package (ZIP).
Step 1: Download the app package
Download the Microsoft Teams app package (ZIP): teamsPackage.zip
Step 2: Upload the app to Microsoft Teams
Open Microsoft Teams
Go to Apps
Select Manage your apps
Click Upload an app
Choose Upload a custom app
Upload the ZIP file you downloaded
Microsoft provides detailed instructions here:
👉 https://learn.microsoft.com/en-us/microsoftteams/platform/concepts/deploy-and-publish/apps-upload
Depending on your organization, uploading custom apps may require approval from a Teams administrator.
Step 3: Add the app to a Team
Uploading the app to Microsoft Teams is not enough. You must also add the NEXT app to each Team where Automations should post messages.
Open Microsoft Teams
Go to Teams
Find the Team where you want NEXT to post messages
Click ⋯ (More options) next to the Team name
Select Manage team
Open the Apps tab
Click Add an app
Select the NEXT app and add it to the Team
Once added, Automations in NEXT can post messages to the default channel of that Team.
Note: Depending on your organization’s policies, adding apps to a Team may require approval from a Microsoft Teams administrator.
Connect Microsoft Teams in NEXT (one-time)
The Teams connection is configured per teamspace.
In NEXT, click your profile photo (top right) → Settings
Open Integrations → Microsoft
Click Connect
Sign in with your Microsoft account and grant access
Once connected, the Microsoft card shows Connected
Send insights to Microsoft Teams using Automations
To set up an Automation:
Open Automations in NEXT
Create or edit an Automation
Choose a trigger (e.g. schedule weekly execution)
Select Post to Teams as the action
Choose the target Team
Save and enable the Automation
From now on, NEXT automatically posts insights into the selected Teams channel.
Troubleshooting
Issue: Microsoft Teams doesn’t appear in Automations
Make sure Teams is connected in Settings → Integrations → Microsoft Teams.
Issue: I can’t upload the app ZIP
Your organization may block custom app uploads. Ask a Teams admin to allow custom apps or upload it centrally for the tenant.
Issue: Messages don’t appear in the channel
Check that:
The selected channel still exists
The connected Microsoft account has permission to post in that channel
The Automation is enabled
FAQ
Q: What exactly does NEXT send to Microsoft Teams?
Textual insights generated by NEXT (e.g. from Chats or Clusters), plus links back to the source in NEXT for validation and follow-up.
Q: Can I manually share a Highlight or Chat to Teams?
Not yet. Microsoft Teams is currently supported via Automations only.
Q: Is the Teams connection per user or per teamspace?
Per teamspace. You connect Microsoft Teams in Settings → Integrations for each teamspace.
Q: Can users open links posted in Teams?
Yes - but only if they have permission in NEXT. Teams messages never bypass NEXT access controls.
Q: Is the app available in the Microsoft Teams marketplace?
Not yet. For now, installation happens via a custom app ZIP. Marketplace availability is planned.
Q: Can we post to multiple Teams channels?
Yes. You can create multiple Automations, each targeting a different Team or Channel.
Q: Does NEXT read or import messages from Teams?
No. The integration only sends messages from NEXT to Teams; it does not read or import Teams content.
Q: How do I disconnect Microsoft Teams?
Go to Settings → Integrations → Microsoft → Disconnect.
Q: Can I choose which channel in a Team the Automation posts to?
No. At the moment, Automations can only post to the default channel of a Microsoft Teams team. Selecting a specific channel is not yet supported.