At a glance
NEXT AI runs on Amazon Web Services (AWS) with the primary region in EU-WEST-1 (Ireland). Customer on paid plans can choose their hosting region. Feature-specific providers (e.g., transcription, AI) are used only to deliver the selected feature. Data sent to those providers is encrypted, kept briefly to process the task, and then deleted per provider workflow.
Primary infrastructure
Hosting: AWS EU-WEST-1 (Dublin, Ireland) by default; customers on paid plans can select a different region (see Data residency).
Enterprise customer can select to upgrade to physical separation of their workspace (see Physical separation)
AWS provides independent audit reports and certifications (ISO 27001/17/18, SOC 1/2/3, etc.). For all details visit AWS Compliance Programs.
For per-tenant hard isolation on Enterprise, see Physical separation (dedicated AWS accounts per Enterprise Workspace).
Feature-specific infrastructure
Video/audio transcription
Choose AssemblyAI, Rev, or Gladia; files are encrypted in transit and at rest, and deleted on completion (plus a 24-hour auto-deletion.
Provider | Processing/hosting regions | Storage during processing | Deletion policy |
AssemblyAI | US or EU (Dublin, Ireland) on AWS | Encrypted in transit (TLS 1.2); encrypted at rest while processing | Deleted immediately after transcript is returned; automated 24-hour deletion job on completed jobs |
Rev | EU (Frankfurt, Germany) on AWS or US on AWS | Encrypted in transit (TLS 1.2); encrypted at rest while processing | Deleted immediately after transcript is returned; automated 24-hour deletion job on completed jobs |
Gladia | EU (Gravelines, France) on OVHcloud | Encrypted in transit (TLS 1.2); encrypted at rest while processing | Deleted immediately after transcript is returned; automated 24-hour deletion job on completed jobs |
Artificial Intelligence (AI)
Standard endpoints: NEXT AI uses OpenAI (US residency) or Microsoft AzureAI (EU/Canada residency options). Customer content sent to NEXT AI is used only to provide the AI features; NEXT does not allow training on customer data. Compliance resources: OpenAI (SOC 2 Type II; GDPR/CCPA info) and Microsoft Azure OpenAI data-privacy documentation.
Customer-specific endpoints (Enterprise): You can route NEXT AI through your ChatGPT Enterprise or Azure AI Enterprise endpoints.
Security baseline and operations
Encryption: Data at rest is on encrypted volumes; data in transit uses end-to-end encryption with strong protocols/ciphers, per NEXT AI Data encryption policy.
Separation: Customer production data is segmented, with access controlled by account- and API-level authorization. (Enterprise can opt for dedicated AWS accounts—see Physical separation.)
Monitoring: AWS CloudWatch/CloudTrail provide centralized telemetry and alerts; failures page on-call engineers for action.
Related topics
FAQ
Q: Where is NEXT AI hosted by default, and can customers choose another region?
NEXT AI is hosted on AWS EU-WEST-1 (Ireland) by default. Customers on paid plans can choose another region—see the Data processing locations for current options.
Q: How are transcription files handled?
Files are sent securely to your selected provider, encrypted, processed, and deleted after the transcript is returned. An automatic 24-hour deletion also runs on completed jobs.
Q: Which AI providers power NEXT AI, and do they train on customer data?
Standard endpoints are OpenAI (US) and Microsoft AzureAI (EU, Canada). Customer content is used only to provide the feature; NEXT AI does not allow training on your data. See Safe AI commitment for more detail.
Q: What external audits back NEXT AI's cloud platform?
AWS publishes SOC 1/2/3 and ISO certifications through its compliance program. Furthermore, NEXT AI maintains a SOC 2 Type II report covering controls relevant to the Trust Services Criteria (Security and Availability)
Q: How does NEXT secure and monitor the platform?
Encryption at rest/in transit, segmentation, and centralized CloudWatch/CloudTrail monitoring with on-call alerts are defined in NEXT AI’s security policies.