Quick start
From the Teamspace where you want data to land, go to Settings → Integrations → App Store (App Store Connect) → Connect, then create a subscription to auto-import new App Store reviews as Highlights in this Teamspace. Each Highlight includes the review text, star rating, app/version/territory (when available), and a source link back to the review.
Why integrate with App Store reviews?
Each source adds a new dimension of customer truth. App Store reviews capture in-product sentiment (star ratings + qualitative feedback) that complements sales calls, meetings, support tickets, and surveys already in NEXT AI. Consolidating these signals creates a richer customer-intelligence graph that improves prioritization and automation—always with evidence attached.
What gets imported
Object in NEXT AI: Highlight in the Teamspace where you configure the subscription.
Included fields: review title/body, rating, review date, territory (storefront), app version when present, reviewer alias (if provided), and a source link.
Delivery: NEXT AI consumes App Store Connect API customer-review data and supports filtering by territory and rating at collection time.
Backfills:
App Store Connect supports historical retrieval. Use pagination and (optional) territory/rating filters; there’s no 7-day limit like Google Play’s Reviews API.
Connect App Store
In App Store Connect (Admin/App Manager), create an API key and download the .p8 private key; note your Issuer ID and Key ID.
In NEXT AI (inside the target Teamspace), open Settings → Integrations → App Store → Connect.
Paste Issuer ID and Key ID, upload the .p8 key, then Connect.
App Store Connect APIs use JWT authentication created from your key (Issuer ID + Key ID + private key).
Auto-import reviews
Create a subscription that watches for new reviews and imports each one as a Highlight in this Teamspace.
Scope & filters: choose the app, and (optionally) filter by territory and rating to focus on priority markets or thresholds.
Auto-tag Highlights with App Store, version, and star rating for fast triage.
Deduplication: handled by the App Store review ID.
Cadence & limits: imports respect App Store Connect API rate limits; large apps may need staggered windows.
Tips
Version-aware triage: use the app version attribute to tag Highlights to a release line (e.g., “2.11.x”) for faster root-cause grouping.
Close the loop: your support/AppOps teams can respond to reviews in App Store Connect while product triages the Highlight in NEXT AI—keeping the source link for traceability.
Volume planning: if you expect spikes around big releases, plan for API rate limits and schedule backfills accordingly.
Troubleshooting
“Not authorized” / invalid credentials. Ensure you used the correct Issuer ID, Key ID, and .p8 key from App Store Connect’s API Keys area. (JWT must be signed with your private key.)
Reviews missing a field (e.g., version). The Customer Reviews payload only includes attributes available for that review (territory, rating, version, etc.). Filtering by territory/rating is supported at the API.
Throughput throttled (429). Respect App Store Connect rate limits; batch by territory or date window when importing high volumes.
401 / token issues: App Store Connect rejects JWTs with lifetimes >20 minutes or mismatched Issuer/Key. Regenerate tokens and retry.
FAQ
Q: What exactly is created in NEXT AI from App Store?
Highlights—one per new App Store review—with rating, title/body, territory, version (when present), and a source link to the review.
Q: Can we filter which reviews are imported?
Yes—filter by territory and rating (and scope to specific apps) so NEXT AI focuses on the most relevant signals first.
Q: How do we connect securely?
Create an API key in App Store Connect and authenticate using JWT (Issuer ID + Key ID + private key). Paste those details in NEXT AI’s App Store integration.
Q: Are there API limits we should plan for?
Yes—the App Store Connect API enforces rate limits. Large apps or big release days may need batching/windowing to stay within limits.
Q: Can we reply to reviews from NEXT AI?
Replying happens in App Store Connect. NEXT AI brings reviews in as Highlights for analysis and action; your team replies in Apple’s console using Review Responses.