Quick start

From the Teamspace where you want items to land, open Settings → Integrations → Mopinion → Connect, paste your Public key and Signature token, then create a subscription to auto-import new Mopinion feedback as Highlights in this Teamspace. Authentication uses Mopinion’s X-Auth-Token scheme, which combines your public key with an HMAC signature for each request.

Why integrate Mopinion?

Mopinion captures on-site and in-app feedback at the moment of truth (web buttons, campaigns, mobile SDKs). Bringing these short-form signals into NEXT AI—alongside calls, tickets, and reviews—creates a fuller customer-intelligence graph so teams can triage issues and spot opportunities with evidence attached. Mopinion also supports tagging/AI-assisted categorisation, which travels with the feedback for smarter routing in NEXT AI.

What gets imported

Object in NEXT AI: Highlight in the Teamspace where the subscription is configured.
Typical fields (when available): comment text, rating (e.g., NPS/CSAT/CES), page URL, device/browser, location, labels/tags, timestamps, and a source link.
Tag preservation: existing Mopinion tags are preserved on the Highlight to keep analyst intent intact. (You can also add your own Labels in the subscription.)

Connect Mopinion

Use the fields shown in your integration screen:

Public key — your account’s public identifier.
Signature token — the secret used to sign requests.
Click Save.

Mopinion’s API expects an auth token derived from your public key + HMAC signature (the same values you enter here). You can validate your pair anytime with Mopinion’s API Credential Checker.

Auto-import surveys/feedback

Create a subscription that watches for new Mopion feedback and imports each item as a Highlight in this Teamspace.

Name — e.g., “Website feedback (Mopinion)”.
Assign labels/tags (optional) — comma-separated; helps route items on arrival.
Dataset ID — the Mopinion dataset to import from (e.g., 90). Datasets and their fields are addressable via the Mopinion Data API.
Mopinion tags to import (optional) — limit to specific Mopinion tags; comma-separated, case-insensitive (matches your UI).
Next import starts from — pick the date/time to begin; NEXT AI then continues automatically.

Behind the scenes: the connector calls Mopinion’s datasets endpoints (e.g., get dataset feedback/fields) and uses your credentials to page new items reliably.

Tips

Use tags for triage: Mopinion’s manual or AI-assisted tags are high-signal—map them to NEXT AI Labels to route bugs vs. UX vs. content issues instantly.
Bring context along: pass relevant attributes (e.g., campaign, persona, region) in Mopinion so they land as metadata and improve filtering in NEXT AI.
Keep keys safe: treat the Signature token like a password; rotate it if exposure is suspected. You can sanity-check with the Credential Checker before reconnecting.

Troubleshooting

401/Forbidden on connect — Confirm Public key/Signature token are correct and active; test them with Mopinion’s Credential Checker.
“Dataset not found” — Verify the Dataset ID (you can list datasets/fields via Mopinion’s Data API or check in your Mopinion admin).
No new feedback appears — Ensure the subscription is active, the start time is correct, and your Mopinion forms are collecting data in the selected dataset.

FAQ

Q: What exactly does NEXT AI create from Mopinion?

One Highlight per new feedback item, including text, scores (when present), URL/device context, tags, timestamps, and a source link.

Q: Where do I find the Public key and Signature token?

In your Mopinion account under the Feedback/Data API credentials. These two values are used to build the X-Auth-Token for API requests.

Q: What is a Dataset ID and why do I need it?

A dataset is the container Mopinion uses for collected feedback. The Dataset ID tells NEXT AI which set to import; it’s also addressable via the Data API (e.g., get_datasets_feedback, get_datasets_fields).

Q: Can I limit imports to certain tags?

Yes—enter Mopinion tags in the subscription (comma-separated). Only items carrying those tags will be imported (case-insensitive).

Q: How do I verify my keys before connecting?

Use Mopinion’s API Credential Checker: paste your Public key, Signature token, and an endpoint to see the expected X-Auth-Token.

Q: Can NEXT AI turn Mopinion verbatims into themes we can prioritize?

Yes. NEXT AI clusters Mopinion comments with AI, then lets you rank by volume × impact (e.g., weighting by NPS/CSAT when present) so the highest-leverage themes rise first. Mopinion’s platform already supports tagging/categorisation and sentiment signals, which travel with each item and strengthen prioritization. In NEXT AI, you can augment the classification with AI Agents.

Q: How do we segment findings by customer or session context (device, page, campaign, region)?

Include metadata with feedback (e.g., via window._mopinionMetaData on web or your app’s SDK fields). Those key–value pairs are ingested and can be used as filters/labels in NEXT AI for segmented analysis and reporting.

Q: Can we get near–real-time alerts from Mopinion into NEXT AI workflows?

Yes. Mopinion supports webhooks so new feedback events can be pushed as they happen; pair that with NEXT AI routing (e.g., Slack/Jira) to shorten time-to-action.

Q: We need executive-ready reports. How do we share outcomes quickly?

Use NEXT AI to generate themes with evidence links that you care with stakeholders, either via dashboards or chat responses.

Q: Does NEXT AI do sentiment, or should we rely on Mopinion’s?

Both are possible. Mopinion offers sentiment and text-analytics features; NEXT AI can enrich that with AI-based summaries and cluster-level sentiment to keep synthesis grounded in the underlying comments.

Q: How do we keep LLM outputs trustworthy for research reporting?

NEXT AI's data pipeline is fully visible and accessible. This means that users can at any time dig into the analysis and follow the AI reasoning from raw data to insights and clusters.

Q: Can NEXT AI analyze Mopinion feedback in multiple languages?

Yes. When feedback includes language or locale metadata, NEXT AI analyzes per language and preserves links to the original comments, so regional/country teams can review primary text while leadership sees rolled-up insights in their own preferred language.

Q: What’s the best way to connect Mopinion signals to other channels (calls, tickets, reviews)?

In NEXT AI, Mopinion items arrive as Highlights with tags/metadata and get meshed into the rest of your customer data. You can search and cluster across sources (calls, support, app-store reviews) to validate themes with multiple evidence types before you act.

Q: Can we trigger marketing or lifecycle actions (e.g., follow-ups for detractors)?

Yes. Use NEXT AI automations to route low-score or specific-tag feedback to downstream tools (e.g., create tasks, open tickets, or post to Slack) while keeping the source link for traceability.

Q: How does NEXT AI handle hallucinations when summarizing large volumes of Mopinion data?

NEXT AI unifies, understands and clusters verbatims, then uses AI with retrieval-augmented grounding so insights and trends cite the exact responses/segments that support them. This reduces hallucinations and keeps findings defensible.