Configure AI prompts directly in Automations, Smarter, more accurate tagging
Includes Configure AI prompts directly in Automations; Smarter, more accurate tagging.
Changelog
What's new in NEXT.
September 2025
August 2025
Settings indicate now which tags are assigned by Jobs, Highlight Search suggests now the tagor option + 1 more
Includes Settings indicate now which tags are assigned by Jobs; Highlight Search suggests now the tagor option; Threads more predictably narrow down on tags and dates.
User-Selectable Data Sources, Faster Suggest Search + 4 more
Includes User-Selectable Data Sources; Faster Suggest Search; CSV Highlight Upload Supports More File Encodings; and 3 more updates.
Improved Thread Sharing Experience, Import Jira Custom Fields + 2 more
Includes Improved Thread Sharing Experience; Import Jira Custom Fields; Advanced Filtering for Gong Imports; and 1 more update.
Import transcripts from Gong, Import conversations from Khoros forums + 2 more
Includes Import transcripts from Gong; Import conversations from Khoros forums; Usabilla integration now supports campaigns and widgets; and 1 more update.
A full Automation engine lands in NEXT, Natural-language date focus in Threads + 3 more
Includes A full Automation engine lands in NEXT; Natural-language date focus in Threads; CSV upload API: massively faster & more scalable; and 2 more updates.
July 2025
Sharper Feedback Type Taxonomy, Instant Text Previews in Cluster Dialog + 1 more
Includes Sharper Feedback Type Taxonomy; Instant Text Previews in Cluster Dialog; AI Clusters Speak Your Team’s Language.
Upload files directly to your Thread, Connect Google Drive folders for always‑fresh context + 4 more
Includes Upload files directly to your Thread; Connect Google Drive folders for always‑fresh context; Dive deeper into cluster insights; and 3 more updates.
Assistants are now more process oriented, Users can now triangulate their NEXT data with the web + 5 more
Includes Assistants are now more process oriented; Users can now triangulate their NEXT data with the web; Threads can now pull data from Confluence; and 4 more updates.
Configure Scheduled Automation Run Time, Jobs Can Now Focus on Account Fields + 2 more
Includes Configure Scheduled Automation Run Time; Jobs Can Now Focus on Account Fields; See Type of Tagging in the Overview; and 1 more update.