What's new in NEXT.
Includes Assistants are now more process oriented; Users can now triangulate their NEXT data with the web; Threads can now pull data from Confluence; and 4 more updates.
Includes Configure Scheduled Automation Run Time; Jobs Can Now Focus on Account Fields; See Type of Tagging in the Overview; and 1 more update.
Includes Highlights at a Glance; Threads Just a Click Away; Ratings in CSV Uploads; and 1 more update.
Includes NEXT has a new home experience; Start Threads directly from Clusters and Dashboards; NEXT can now handle an unlimited amount of Threads; and 3 more updates.
Includes Follow Along as NEXT AI Thinks; Dashboards Are Now Truly Dashboards; Smarter Focus Picking for Threads; and 3 more updates.
Includes Match highlights to a single cluster; Threads got smarter about choosing data; Smarter, multi-tool Threads; and 1 more update.
Includes Generate PowerPoint presentations with AI; Front ticket import & auto-analysis; Highlight-aware transcript edits.
Includes Dashboard-wide average ratings; Agentic RAG super-charges Threads; AI-authored titles & descriptions for manual highlights; and 2 more updates.
Includes Import ALL survey responses; Configure your summary language; Mass CSV upload captures contact & source; and 1 more update.
Includes Source‑based filtering everywhere; GPT‑4.1 power‑up; Sharper free‑text similarity search; and 2 more updates.