We know that sometimes our AI might miss important customer moments, leaving you to manually create highlights. We believe that the best results come from a collaboration between AI and humans. That's why we're thrilled to announce a new feature
At NEXT, we believe AI isn't replacing humans. Instead, it's the connection between human and AI that will have most impact. Therefore, NEXT AI's chat is now combining the best of both worlds: the AI-generated responses from the chat always backed by real evidence in the form of related highlights and people (creators). The way it works is simple: start typing and wait for a response. At the bottom of the response you'll find the underlying evidence in the form of highlights and people who created it. Click on one of the highlights to play them back or explore more related evidence by clicking on "See more". Tracing back AI responses and building trust in AI's capabilities has never been easier!🙌
We're introducing "threading" to NEXT AI's chat, which makes it 10x more powerful! The chat can be used to identify insights, answer questions based on customer insights, and more. However, with threading, we're taking its capabilities to the next level. After the chat responded, you can now ask follow-up questions, ask it to respond from different angles, or even ask it to refine responses. The way it works is simple. All you need to do is keep typing after the chat responded and engage in a conversation with NEXT AI 💬
Includes Provide context for better chat responses; Start multiple chats in parallel ✌️.
Getting the best results from AI requires two things: a great prompt and meaningful context. For the NEXT AI Chat, this means that the best results are achieved when first searching and selecting the right context, such as recording or highlights and then start the chat and write a great prompt
NEXT AI's chat can be an amazing productivity booster, especially if you can easily trigger the chat from the right context from anywhere, anytime. That's why we're introducing single-click AI actions on recordings and highlights. With a single click, you can now simply ask AI to summarize recordings, extract user pains from an interview, create a bug report from a highlight, and much more – all with one click
Your privacy and security is our #1 priority and we want to make sure AI is available for all our customers. Therefore, we're thrilled to announce that Admin users of Enterprise customers can now choose how they want to deploy our AI capabilities, either via OpenAI (US) directly or via Microsoft Azure (West Europe). This enterprise feature make compliance to your organizations guidelines on AI and data residency a lot easier
NEXT AI offers tremendous productivity gains for researchers, with transcription, automatically identifying key customer moments, and more. However, that's just part of the value! Across the board, we see that UX research is incredibly understaffed in product teams. Research shows that for every 8 members of a product team, there's only 1 UX researcher. And this researcher can never be in every single decision meeting. Therefore, to make customer insights go further and have more impact, it's key to make them accessible to anyone in the team. Until today, there was never an easy, meaningful way to do that
We're excited to announce NEXT AI NEXT AI accelerates the entire research & discovery flow from interview to insight. It will let you do more, faster, and better product discovery while reducing your time and effort by up to 85%. You can think of NEXT AI as your discovery assistant. It transcribes, analyzes, identifies, tags, and summarizes insights from your customer interactions, like interviews or usability tests
When uploading and transcribing a recording, NEXT automatically identifies the correct language. However, strong accents may pose a challenge for AI language recognition, and in those case it may need a little help