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Data retention & sanitization
Moodi Mahmoudi avatar
Written by Moodi Mahmoudi
Updated over a week ago

Deleting data

Users can delete projects and project data within NEXT if they have the correct access rights. It can take up to 60 days for all data to be removed from backups.

Sanitizing data

Users can sanitize their data which permanently deletes all uploaded video and audio files from our system. This applies Recordings, Highlights, and Stories. Instead of the original files, a placeholder will be used to mark the position where the original file was located.

Learn more about sanitizing Recordings, Highlights, and Stories here.

Subscription cancellation

Following the cancellation of a NEXT subscription, you will have at least 30 days to download your customer data from NEXT. After this period, we have no obligation to maintain or provide any customer data to you. We may delete all customer data provided to us after this period.

Free subscriptions

For Free Plans, data will be retained in the workspace until a cancellation is submitted (in accordance with our Terms of Service). NEXT reserves the right to, upon prior written notice to Customer, delete accounts for Free Plans (and all Customer Data contained therein) that have been inactive for more than 90 days.

Trial workspaces

For trial workspaces, we may keep any data you input for 30 days after your trial workspace period has ended so that the data may still be available if you later sign up for a paid workspace subscription. After this 30 days all data during your trial will be permanently deleted. It can take up to 60 days for all data to be removed from backups.

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