NEXT integrates with Zapier, allowing you to automate the repetitive task of importing Recordings into NEXT. Recordings can be created from any audio, video or text data. Here are a couple of use cases:
Import audio or video recordings from tools like Microsoft Teams (via OneDrive), Gong, Webex or more
Import support tickets from Zendesk
Import survey responses from Usabilla, Google Forms, Delighted, or other tools
Import Word files that are saved in a specific folder in OneDrive or Google Drive
Import Intercom, Zendesk or even Microsoft Teams chats
Getting started is simple! Just follow the steps below👇
Step 1: Log in to or Sign up for Zapier
Log into your Zapier account. If you don’t have an account, sign up for a free.
Step 2: Create a Zap
Click “Create Zap”
You need to set a trigger for your Zap. Click on the "1. Trigger" step
Type the name of the tool from which you want to import recordings into NEXT in the search box and select it (e.g. Microsoft OneDrive)
Choose and Event as the trigger (e.g. new file in folder)
Once you select the trigger event, you’ll be asked to sign in to the tool of your choice.
Click "Continue" and choose the trigger
Test the trigger and continue
You'll need to set up an "Action". Select NEXT as the app to which you want to send the audio, video or text as a Recording
Choose the Event "Create Recording" and click "Continue"
Sign in to NEXT. If you have a custom URL for NEXT (e.g. https://[company-name].nextapp.co/), add your domain name first (in this case "[company-name]"). Sign into NEXT with your credentials and continue.
You'll have to set up the Action for NEXT.
Choose the Teamspace in which you want recordings to be created
Select the "Import URL" if it's a downloadable audio, video or text file or select the variable for "Import text" if you want to add plain text as a recording.
Enter a title for every recording, a description and add labels (you can use any of the variables that appear in the dropdown when clicking in the input fields)
Click Continue
Finally, test the step and, when it was successful, publish your Zap!⚡️
Need more help? Start a chat with us via the pink bubble or reach out to support@nextapp.co.