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Creating Clusters

Clusters can be created in various ways. In this article we explain every way in which you can create clusters.

Rick avatar
Written by Rick
Updated over a week ago

1. Create an empty Clusters via the Library

Clusters without any content or highlights can be created from the Clusters Library. To do so, follow these steps:

  • Navigate to Library > Clusters

  • Click Add Cluster

  • An empty Cluster appears

  • Add a title, description, labels and start enriching it with highlights

Use cases for empty clusters

  • Add and describe assumptions/hypotheses: each new cluster represents an assumption or hypothesis you have. With a good title and description, NEXT AI will find supporting evidence (highlights) with which you can nurture your assumption.

  • Add User Stories from your backlog as Clusters and enrich them with evidence: simply add each User Story / Ticket in your backlog as a Cluster. You can afterwards enrich them with highlights as motivation and supporting evidence, ensuring none of your backlog items go without customer evidence.

2. Create a Cluster from an AI chat response

You can ask NEXT's AI chat to craft deliverables, artifacts, assumptions or anything else and convert these into Clusters. This will automatically add the AI-generated content into the Cluster's description, generate a title and add supporting highlights. To get started, follow these steps:

  • Start an AI chat (either via Ask AI in the top menu or based on a highlight/recording from the library)

  • Wait for the AI to respond

  • At the bottom of the chat response, click the "Cluster" icon (stack icon)

  • Wait for the Cluster to slide in from the right

    • It will be prefilled with a title, description and highlights the AI found

  • Tweak if needed and add labels if you like

Note: the title and description will be used to find more related highlights afterwards.

Use cases for clustering from the AI chat

  • Store deliverables, artifacts or assumptions generated by AI from existing evidence. For example:

    • Personas

    • User Journeys

    • PRDs

    • Key topics or insights

    • Executive summaries

3. Create a Cluster from the Highlights Library

If you want to have full control over the highlights that go into the cluster you create, you can create clusters manually from one or more selected highlights. To do so, follow these steps:

  • Navigate to Library > Highlights

  • Hover over a highlight to select it

  • Select any number of highlights you like

  • At the bottom of the screen, click "Create cluster" in the popup

  • Wait for the cluster to appear, add a title, description and labels.

Use cases for manually creating clusters

  • Create assumptions or hypotheses from specific highlights

  • Manually create insights from selected highlights

  • Create deliverables or artifacts based on existing evidence with specific highlights

4. Create a Cluster from a single highlight inside a recording

Finally, you can create clusters from a single highlight while inside a recording. To do so, follow the steps below:

  • Navigate to Library > Recordings

  • Open a recording

  • Find a highlight in the panel on the left (underneath the video/audio player)

  • Hover over the highlight and click the "Share" icon (arrow)

  • Click "Add to cluster"

  • In the dropdown, type a name for a new cluster

  • Click "Create [the name you entered]"

Use cases for creating clusters from single highlights

When you work inside a recording, sometimes you start seeing a pattern in your highlights. You can create a cluster to start building an insight from such highlight. Typical use cases are to convert single highlights into clusters, that represent:

  • Insights

  • Top findings

  • Assumptions or Hypotheses

  • Bug reports

  • Etc.

In case you have questions about how to create clusters, or run into any issues, simply start a chat via the pink bubble in the bottom right, or send an email to

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