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Learn everything there is to know about how to use NEXT.

Using NEXT

Get started right away by creating a teamspace!

Navigate and manage a teamspace

Guide to setting up AI Custom Instructions in NEXT for improving AI analysis and chat performance, tailored to your needs.

Add Custom AI Instructions

Improve transcription quality by adding custom vocabulary to your teamspace.

Add Transcription Vocabulary

Add or remove labels in your teamspace that are suggest to you when labeling Recordings and Clusters.

Configure suggested Labels for Recordings and Clusters

Create your own prompt templates for the AI chat. Templates can be configured to run on all your data or a subset of your data.

Create Custom AI Prompt Templates

Align NEXT teamspaces structure with your team's workflow and access requirements

How to Structure Your Data in NEXT

Teamspace setup

What is the "Ask AI" chat?

Learn all about NEXT AI's chat interface and how to use it.

The basics of the chat

10 great use cases for NEXT's AI chat

Learn how NEXT leverages AI to analyze your recordings and automatically creates highlights of key moments in your transcripts.

Analyze Recordings with AI

The widget gives users a clear understanding of the value NEXT offers by highlighting the time saved through its various functionalities.

Saved Hours widget

Using AI in NEXT

What are Recordings?

Uploading or Importing Recordings

Seamlessly transcribe video and audio recordings of your customer.

Audio- and Video Transcriptions

Personal Identifiable Information (PII) Redaction

Sanitize your recordings, which will remove media PII, to comply with GDPR commitments or delete recordings entirely.

Sanitize or Delete Recordings

While in a recording, you can add a description (summary) to make it easy to understand the context for others.

Describe Recordings

Learn how to label recordings for smart organization, so that you can easily filter on them afterwards.

Label Recordings

Working with your transcript in Recordings

In this article we'll briefly explain how you can search, filter and organize recordings

Search and Filter Recordings

Easily share a link to a recording with someone else in your teamspace. They'll open the recording with a single click.

Share recordings with teamspace members

You can start the AI chat from all highlights from selected recordings only. This is a great way to filter the context the AI chat uses.

Start the AI chat from selected Recordings

Recordings

Highlights are the analysis of the recordings you added to NEXT. They are generated by NEXT AI automatically or manually by you.

What are Highlights?

In this article we'll explain how you can create or edit highlights while working in recordings.

Create or edit Highlights in Recordings

In this article we'll explain how you can tag one or multiple highlights at once while in the Highlights Library.

How to (mass) tag highlights

Search & filter highlights

Viewing highlights in the Library

Manually create clusters from highlights

Start the AI chat from selected highlights

Sharing highlights

Automatically assign tags to highlights based on search terms in NEXT to enhance organization and management

Automated tagging with search terms

Efficiently upload multiple highlights, such as survey results or data from systems lacking direct integration

Mass Upload highlights (CSV)

Highlights

Get a quick introduction to the Clusters feature in NEXT, which lets you nurture and validate big-picture ideas.

What are Clusters?

Clusters can be created in various ways. In this article we explain every way in which you can create clusters.

Creating Clusters

Add highlights as evidence to existing Clusters

Labeling Clusters

In this article we'll explain how you to share clusters as videos of evidence you collected into the cluster, via a link or integrations.

Sharing Clusters

In this quick article we'll explain how to easily search and filter clusters based on text, label, creator, creation timeframe and more.

Searching & Filtering Clusters

In this article we'll explain how to create gallery and Kanban views in your Clusters library for easy organization and various use cases.