Sharing key customer moments has never been easier! With the latest update, stories can now be shared with anyone. This includes people within Teamspace, others in your NEXT workspace, and even those who don't have a NEXT account
We're excited to share that we've launched an all-new navigation experience for NEXT! This improvement helps simplify access to core features like Recordings, Highlights, and Stories
With our latest update we’re introducing "Stories", which allow you to stitch together multiple highlights into digestible, share-ready videos. Whether you're sharing with teammates via Slack or Microsoft Teams, linking into a presentation, or embedding in backlog items in Jira or Azure DevOps, Stories help you bring the customer into every product decision and team meeting
With NEXT, bringing the customer into every product decision has never been easier. We're starting 2023 with some major product announcements to help you double down on the customer:
Sharing highlights with your teammates just became a whole lot easier. From now on, simply @-mention someone in who's part of your team in the highlight description. NEXT will automatically send the highlight via email to the person you mentioned. To view the highlight, click "View highlight" in the email
Highlights are extremely relevant pieces of data that often need to be shared with others in your team. However, sharing just the highlight is not enough. To fully understand the highlight, you'll need the context of the transcript in which it was found