Stay informed about user feedback on your app and combine it with customer insights from other sources—import reviews directly from Google Play into NEXT AI. This guide covers the full setup, including configuring Google service accounts, integrating with NEXT, and best practices to keep your data secure.
Why set it up
By importing Google Play reviews, your team can:
Analyze user app feedback and issues in real-time
Tag and summarize feedback across features or releases
Quickly identify bugs, feature requests, and local issues
Visualize review trends alongside app performance
Combine feedback from Google Play, App Store, Surveys, and more.
What the integration does
Once set up, NEXT will:
Pull new user reviews from Google Play and import them as highlights
Auto-tag highlights with
Google Play, the app version, and star ratingApply your chosen labels
Optionally import reviews from the last 7 days on demand
Step 1: Create and configure a service account in Google Cloud
These instructions follow Google’s official guidance for server-to-server API access.
In Google Cloud Console, go to IAM & Admin > Service Accounts, then click Create Service Account.
Enter a name and description, then click Create and Continue.
In the permissions step, assign the following role:
Play Console > View app information and download bulk reports
Complete the setup and create the service account.
Go to the Keys tab, click Add Key > Create new key, select JSON, and download the file.
The downloaded JSON file contains your private key. You will need to copy-paste the entire contents of this file into NEXT.
Step 2: Grant access in Google Play Console
Go to Google Play Console
Open Settings > Users & permissions
Click Invite new user and enter the client email from the service account JSON
Assign the following permission:
Read-only access to reviews, app details, and bulk report CSVs
[Optional] Assigned at the Account level to cover all apps
Step 3: Connect your Google Play account to NEXT
Log in to NEXT and open your teamspace
Go to Settings > Integrations > Google Play Store
Paste the entire JSON file content into the input field
Click Save
Step 4: Create a subscription in NEXT
After saving the integration, click New Subscription
Fill in the following:
Subscription name (e.g. "Play Store Reviews - MyApp")
Labels to apply (optional)
Start date (when to begin importing reviews)
Android Package Name (e.g.
com.example.myapp)
Click Save
Note: You can only import reviews up to 7 days in the past. To do this, click Import now after saving.
Summary
Step | What to do |
1. Google Cloud | Create service account, download JSON key |
2. Google Play Console | Grant review read access to service account |
3. Connect in NEXT | Paste JSON in Google Play Store integration |
4. Create subscription in NEXT | Create a subscription and start importing reviews |
FAQ
Can I import reviews older than 7 days?
No – the Google Play API only allows fetching reviews from the past 7 days.
Will reviews update automatically?
Yes – once a subscription is active, new reviews are imported continuously.
Can I connect more than one app?
Yes – create a separate subscription for each app using its Android package name.