Quick start
From the Teamspace where you want data to land, open Settings → Integrations → Google Play → Connect. Then create a subscription to auto-import new Google Play reviews as Highlights in this Teamspace. Each Highlight includes the review text, star rating, version (when available), and a source link back to Google Play.
Why integrate with Google Play reviews?
Each source adds a new dimension of customer truth. Google Play reviews capture in-product sentiment (ratings + qualitative feedback) that complements sales calls, meeting recordings, support conversations, and survey signals already in NEXT AI. Consolidating these streams produces a richer customer-intelligence graph—so teams prioritize the right fixes and features with evidence attached.
Analyze user app feedback and issues in real-time
Tag and summarize feedback across features or releases
Quickly identify bugs, feature requests, and local issues
Visualize review trends alongside app performance
Combine feedback from Google Play, App Store, Surveys, and more.
What gets imported
Object in NEXT AI: Highlight in the Teamspace where you configure the subscription.
Included fields (when provided by Google Play): review text, starRating, appVersionName / app version code, reviewer language, device metadata, thumbs-up/down counts, last-modified timestamp, and a source link.
Connect Google Play
Follow Google’s server-to-server pattern using a service account, then grant it Play Console access.
A) Create a service account & key
In Google Cloud Console: go to IAM & Admin → Service Accounts → Create Service Account.
Enter a name/description → Create and continue.
(You don’t need to add GCP roles for this use case.)
Open the new service account’s Keys tab → Add key → Create new key → JSON → Download.
This JSON contains your private key; you’ll paste its entire contents into NEXT AI. Store it securely.
B) Grant the service account access
In Google Play Console: Settings → Users & permissions → Invite new user.
Paste the service account’s client email (from the JSON).
Grant View app information and download bulk reports (read-only).
Optional: assign at Account level if you want access across all apps.
Send invite and confirm.
C) Connect in NEXT AI
In the Teamspace where reviews should land: Settings → Integrations → Google Play Store.
Paste the entire JSON file content into the credentials field.
Save. NEXT AI will authenticate using the Android Publisher API under the hood.
Auto-import reviews
Create a subscription that pulls new Google Play reviews and creates one Highlight per review in this Teamspace.
Click New subscription.
Fill in:
Subscription name (e.g., “Play Store Reviews – MyApp”)
Labels to apply (optional)
Start date (when to begin importing)
Android Package Name (e.g., com.example.myapp)
Save.
Backfill window & “Import now”
Google’s Reviews API exposes recent reviews only (created/modified within ~7 days). After saving your subscription, click Import now to pull that recent window immediately; ongoing imports continue automatically thereafter.
How retrieval works (under the hood)
NEXT AI calls Reviews: list and follows pagination tokens to fetch new items reliably; replies happen in Play Console or via Google’s Reply to Reviews API (NEXT AI keeps the source link for traceability).
Tips
Version-aware triage: use appVersionName to tag Highlights to a release line (e.g., “3.4.x”) and speed up root-cause grouping.
Close the loop: analyze in NEXT AI, then reply in Play Console (or via the Reply to Reviews API) while keeping the source link for traceability.
Plan for quotas: Google Play buckets API calls; the Publishing/Monetization/Reply to Reviews bucket has its own per-minute limits. For spikes or backfills, stagger calls or batch by time window.
Troubleshooting
401/403 on connect: Ensure the service-account email is invited in Play Console (Users & permissions) with the correct rights; then re-try the connection in NEXT AI.
Missing fields (e.g., version, device): The Reviews resource only includes attributes present for that review; some fields may be absent.
Throttling or slow backfills: Respect API quotas; if you see 429s, add backoff and split imports into smaller windows.
FAQ
Q: What exactly is created in NEXT AI from Google Play?
A Highlight per new review—with rating, review text, version (when available), reviewer locale/device metadata (when available), and a source link.
Q: Can we filter which reviews are imported?
Yes. Scope your subscription (e.g., by star rating or locale) so NEXT AI imports the most relevant signals first. (Filtering is applied as NEXT AI retrieves reviews.) The underlying API supports pagination to step through results.
Can I import reviews older than 7 days?
No – the Google Play API only allows fetching reviews from the past 7 days.
Q: How do we reply to reviews?
Replies are made in Play Console or via Google’s Reply to Reviews API. NEXT AI focuses on analysis and keeps the source link for easy hand-off.
Q: Are there API limits we should plan for?
Yes. The Google Play Developer API uses per-bucket quotas (including the bucket that covers Reply to Reviews and related endpoints). Monitor usage and request increases if needed.
Is it possible to connect more than one app?
Yes – create a separate subscription for each app using its Android package name.