Connect your Zendesk Account
Connecting your Zendesk account to NEXT involves a two-step process, which requires assistance from our support team.
Generate a Zendesk API Token:
Log in to your Zendesk account with admin privileges.
Navigate to the API settings and generate a new API token. Keep this token secure as you'll need to provide it to our support team. (see Zendesk Docs)
Send Required Information to NEXT Support:
After obtaining your API token, create a ticket in the NEXT Help Center with the following information:
Zendesk API Token
Zendesk Subdomain
Zendesk Email Address
Our support team will process this information and complete the integration setup on your behalf.
When your Zendesk account is connected to NEXT, we will automatically synchronize all new voice calls from Zendesk to NEXT once per day. This ensures that your team has the latest data available for analysis and management.
Manage Zendesk Data in NEXT
Once your Zendesk account is connected, the new voice calls will be automatically imported into NEXT. These can be accessed, played back, and analyzed within your NEXT teamspaces.
Disconnecting Your Zendesk Account
If you wish to disconnect your Zendesk account from NEXT:
Contact our support team.
Provide them with your account details.
Our team will assist you in securely disconnecting your Zendesk account from NEXT.
Please note that disconnecting your Zendesk account will stop the automatic synchronization of new voice calls. However, any data already imported into NEXT will remain accessible.
Troubleshooting Zendesk Integration
If you encounter any issues with your Zendesk integration, please ensure that:
The API token provided is valid and has not expired.
The account details (subdomain and email) are correctly linked to your NEXT account.
For further assistance or to reset your integration, please contact our support team. They will guide you through the process of re-establishing the connection between Zendesk and NEXT.