The new NEXT AI capability is a game changer for UX researchers and product teams. NEXT AI will accelerate time-to-impact of UX research by reducing the time/resources for data analysis and output creation by as much as 85%.
Some of the current functions include:
Transcribe recordings — after you've uploaded the recording of a user interview or usability test, NEXT AI will identify the language (support up to 99 languages), transcribe the recording into text, identify the speakers, and time stamp the entire transcript.
Understand recordings — NEXT AI can understand customer sessions and identify key customer moments. NEXT AI will clip the recording and create reels, highlight the transcript, tag the highlight with keywords, and summarize the highlights with a brief title.
Summarize recordings — to quickly share the gist of a customer session with your team, NEXT AI will select and stitch together relevant highlights from a recording and provide a short summary with key points from the session. We call these Stories.
Ask your recordings (AI chat) — ask NEXT AI questions to uncover valuable customer insights for any subject, anytime. Every answer is supported by clippings and evidence from your recordings.
Generative workflows — NEXT AI lets you act on recordings, highlights or stories. NEXT AI generative capabilities will accelerate your workflows and deliverables.
We continue to invest in AI and will continue to introduce new use cases and capabilities in the near future.