Sharing customer insights with your team and beyond is a great way to build empathy for your customers, create a customer-centric culture and bring the customer voice into every decision you make. And what better way to do that than via Slack?
NEXT integrates with Slack to let you seamlessly send AI chat responses, highlights or clusters to any Slack channel. Whatever you're sharing to Slack, you'll always share will combine the text (e.g. highlight description, chat) with the video (highlights).
How to set up the integration with Slack
Slack needs to be connected via your personal NEXT account and is not related to a single teamspace. Therefore, setting up the integration works slightly different from integrations with tools like Jira or Linear.
Here's how to connect Slack:
Log in to NEXT
Open the Account menu (click the profile photo in the top right)
Click on Personal settings
Open My integrations settings
Click Slack
Click Connect
Sign in to Slack by entering your workspace URL and logging in with your Slack credentials
During the login process, NEXT is requesting permission to access the NEXT Slack workspace – click on Allow
Slack is now connected to NEXT
Note: You'll be redirected to the settings dialog in NEXT automatically. If the integration was set up successfully, you will see a "connected" cjip in the Slack card.
How to use the integration with Slack
You can share AI chat responses, highlights, and clusters to Slack. Once you've set up your integration with Slack, follow these steps:
Navigate to whatever you want to share (e.g. a chat response or selected highlights)
Click Share
Choose Share to Slack
Choose the Channel to which you'd like to share it
[Optional] Add a custom message
Click Share to share it to Slack
Pro tip for Slack sharing 🙌
To make product discovery and sharing customer insights part of your workflow and rituals, we recommend setting up a dedicated Slack channel to which you share insights, for example a "Customer Insights" channel. You can use the integration with Slack to send chats, highlights or clusters there, or you could even automate sharing new clusters to that Slack channel via Zapier!
Note: NEXT leverages AI to generate responses, which may occasionally be inaccurate. If you encounter any objectionable AI-generated content, need assistance, or have questions, please reach out to us at help@nextapp.co.
NEXT's Privacy Policy: https://www.nextapp.co/privacy