Quick start
Connect Productboard once in Settings → Integrations → Productboard → Connect. Then, from any Thread, Highlight, or Cluster, click Share → Create note in Productboard. NEXT AI sends the insight text plus a link to the original video evidence or supporting raw evidence, creating a Productboard Insight (note) your PMs can prioritize on the Insights board. This turns customer interactions in sales, customer success, support, or in communities into actionable evidence-backed product inputs where roadmap planning and product management happens.
Why integrate with Productboard?
When an insight matters, it should shape the roadmap. Sharing from NEXT AI creates Productboard notes (Insights) with a link back to the original evidence, so PMs can triage on the Insights board, group related feedback, and connect it to feature ideas for prioritization. This keeps customer proof attached to every decision.
What NEXT AI creates: A note (Insight) on Productboard’s Insights board.
What’s included: Your insight text plus a link back to the original evidence in NEXT AI (so PMs can validate context).
Where it lands: The Insights board, ready for processing (group, tag, link to feature ideas).
Connect Productboard (one-time)
In NEXT AI, click your profile photo (top right) → Settings
Open Integrations → Productboard
Click Connect → enter your Productboard workspace URL → Authorize
You’ll return to NEXT with the Productboard card showing Connected
Create a Productboard note from NEXT AI
Open a Thread / Highlight / Cluster
Click Share → Create note in Productboard
Productboard opens with a note created from what you selected (text + link back to the source in NEXT AI)
Tips
Keep your note titles/action lines crisp—Productboard Insights (notes) power downstream prioritization, tagging, and reporting.
After creation, add tags/company/user in Productboard to improve discovery and scoring.
Troubleshooting
“I can’t find Productboard in Share.” Connect it first in Settings → Integrations.
“Wrong Productboard workspace.” Double-check the workspace URL during Connect; sign out/in if needed.
“The note didn’t land where I expected.” Productboard creates an Insight (note) on the Insights board—you can move/filter it afterward.
HTTP 429 / “rate limited.” Productboard’s API defaults to 50 requests/second per token; retry with backoff if automating bulk sends.
FAQ
Q: What exactly is created in Productboard when I share from NEXT AI?
An Insight (note) on the Insights board, with your text and a link back to evidence in NEXT AI.
Q: Why create notes from NEXT AI instead of typing them manually in Productboard?
You move customer signal + proof in one step, so PMs can triage on the Insights board and still click through to the original video in NEXT AI for validation.
Q: How do PMs turn those notes into roadmap inputs?
After the note lands, PMs process it on the Insights board—adding tags/users/companies or linking the note to feature ideas for prioritization.
Q: What’s the best way to write insights in NEXT AI before sharing?
NEXT AI is already optimized to create the best fit content for Productboard. We use short titles + clear takeaway so the Productboard note is easy to scan. Let the link back to NEXT AI carry the rich evidence.
Q: Can I attach files or images to the note in Productboard?
Yes—when you share, NEXT AI will add a link back to the evidence (video reel, review, etc). After the note is created, you can add images/attachments inside Productboard if needed.
Q: Is the connection per user or workspace?
Per workspace in NEXT AI. Once connected in Settings → Integrations, you can share from any item you can access.
Q: Do you upload the actual video to Productboard?
NEXT AI sends a link back to the video evidence, keeping the source of truth in NEXT AI while making it easy to verify context.
Q: Does NEXT AI update an existing note if I share a related insight later?
Today, sharing creates a new note from the selected Thread/Highlight/Cluster. Use Productboard’s processing (tags, linking to feature ideas) to consolidate related signals.