NEXT's integration with Productboard enables you to effortlessly create Insights (or Notes) in Productboard by sending AI chat responses, highlights, or clusters directly from NEXT. This feature ensures that the rich insights from customer interactions, including both text (e.g., highlight descriptions, chats, etc.) and video (highlight clips), are made accessible in Productboard.
Why share to Productboard?
Many NEXT customers additionally use Productboard for prioritizing what goes into their backlog – essentially an idea or insights backlog. These insights and ideas typically come from discovery work the product team conducted, such as interviews, user tests, etc. Before NEXT, teams would manually enter ideas, insights and assumptions into Productboard without a link back to the original source (the interview). With NEXT, you can automate the flow and populate Productboard with insights from NEXT directly, while retaining the link to the original source.
How to Set Up the Productboard Integration
Connecting Productboard requires setting up an integration with your personal NEXT account. This setup is slightly different from integrations like Jira or Linear, because those are set up on a teamspace level. Once you've set up Productboard in your personal settings, you can leverage it in any teamspace.
Here's how to set it up:
Log in to NEXT
Access the left side menu by clicking on the hamburger icon at the top left corner
Click Personal settings
Scroll down to Integrations
Find and click on Productboard
Click Connect to initiate the integration
Enter your Productboard workspace URL and sign in with your Productboard username and password
On the screen stating "NEXT is requesting permissions to access Productbaord workspace", click Authorize
The Productboard x NEXT integration is now set up 🎉
You'll be redirected back to NEXT
How to Use the Productboard Integration
Once the Productboard integration is established, you can begin creating Insights (Notes) in Productboard directly from NEXT. To do so, follow these steps:
Navigate to the item you wish to share (e.g., a chat response or selected highlights)
Click the Share button
Select Create note in Productboard from the sharing options
Productboard will open and a note will be automatically created based on what you chose to share
Recap of Productboard x NEXT 🎬
Here's a quick video recap video of how to set up Productboard and start sharing:
ℹ️ In case you have any questions about our Productboard integration or are curious about how to best leverage it for your work, feel free to reach out to us via the chat (pink bubble right bottom corner) or email us at support@nextapp.co.