Product teams typically use NEXT in combination with a suite of other tools to manage their day-to-day work. They use NEXT for discovery, Slack for communication, Productboard for prioritizing ideas and Jira as a backlog management tool, etc. Ensuring these tools integrate smoothly is crucial for an optimal experience.
This article delves into the specifics of our Jira integration.
Why Integrate with Jira?
Our NEXT x Jira integration facilitates the direct transfer of highlights, chats, and clusters into your backlog, allowing for the effortless transformation of insights into backlog items. Creating a Jira ticket (like a User Story or Bug) from NEXT automatically links to the supporting evidence (recordings and highlights), enabling your team to trace Jira tickets back to their origins.
Example Use Cases
Sharing Chat Responses: Use NEXT's AI to generate bug reports, tickets, user stories, epics, etc., from discovery highlights and share them directly with Jira.
Sharing Highlights: For manual ticket writing in Jira, sharing highlights directly ensures the evidence remains connected, enriching the Jira ticket with a link to the video clip for easy reference.
Sharing Clusters: Share significant items (draft user stories, epics) along with their supporting evidence to Jira with a single click, streamlining the process of enriching your backlog.
How to set up the Jira x NEXT integration
Jira is connected on a teamspace-level, and not to your personal NEXT account. Follow these steps to set up a connection:
Log in to NEXT
Open the teamspace with which you want to connect Jira
Click on your avatar in the top bar
Click "Settings" from the dropdown
Select section "My Integrations"
Select integration provider "Jira"
Connect the provider
Click [New connection]
Give the integration a name (e.g. Jira - User Story)
Enter base URL for your organization in Jira (more information)
Enter Project ID for your organization in Jira (more information)
Enter Issue Type for the type of Jira issue you'd like to create with this integration – the default is 10001 (more information and how to find issue types)
Click Save
You're now ready to share to Jira! Navigate to an item you wish to share (e.g. highlight, chat or cluster), click the Share button and pick Jira from the dropdown with share option.
⚠️ Important note: you can set up multiple Jira integrations for different issue types in Jira. For example, you can set up an integration for Bugs, Tasks, User Stories, Epics, etc. We recommend naming the integration accordingly, so that once you share something to Jira, you can easily identify the integration type and pick the right one.
👋 Setting up the Jira integration can sometimes be a bit daunting, because it requires you to find your project ID and issue types. In case you're struggling to set it up correctly, please reach out to our support team via the pink bubble in the bottom right or send us an email at support@nextapp.co. We'll help you further!