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Create or edit Highlights in Recordings
Create or edit Highlights in Recordings

In this article we'll explain how you can create or edit highlights while working in recordings.

Rick avatar
Written by Rick
Updated over a week ago

Whenever you upload a recording to NEXT, our AI will automatically create highlights of key customer moments, such as customer pains, needs, feedback, bugs and more. In some cases, you want to dig a little deeper and create highlights manually or edit what the AI has created for you. Here we give a quick overview of how you can work with highlights inside a recording.

Reviewing Highlights

  • Open a recording in the “Library” → “Recordings”

  • View the automatically generated highlights on the left below the video/audio player

Creating Highlights Manually

  • Open a recording in the “Library” → “Recordings”

  • Select the desired text in the transcript

  • Click “Create Highlight” (add tags if desired)

Tagging Highlights

  • In a Recording, click on a highlight on the left

  • Select “Add Tags” and choose or create relevant tags

Editing Highlight Titles

  • Click on the highlight’s title inside a Recording

  • Edit the title and click outside to save

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