Whenever you upload a recording to NEXT, our AI will automatically create highlights of key customer moments, such as customer pains, needs, feedback, bugs and more. In some cases, you want to dig a little deeper and create highlights manually or edit what the AI has created for you. Here we give a quick overview of how you can work with highlights inside a recording.
Reviewing Highlights
Open a recording in the “Library” → “Recordings”
View the automatically generated highlights on the left below the video/audio player
Creating Highlights Manually
Open a recording in the “Library” → “Recordings”
Select the desired text in the transcript
Click “Create Highlight” (add tags if desired)
Tagging Highlights
In a Recording, click on a highlight on the left
Select “Add Tags” and choose or create relevant tags
Editing Highlight Titles
Click on the highlight’s title inside a Recording
Edit the title and click outside to save