Overview
NEXT lets you bring all your product discovery data into NEXT in its rawest form; audio or video recordings from customer interactions, text data from surveys or support tickets and more. This "raw data" goes into the "Recordings Library" in NEXT.
Once you uploaded a "recording" to NEXT (audio, video or text), it will get transcribed automatically. Once it's done, NEXT AI will create highlights of key moments, which can be leveraged by the AI chat or simply shared with anyone you like.
How it works
Navigate to Library > Recordings
Click Add recording
Choose Upload file or Import from Zoom/Google
Select one or more files to upload (audio, video or text)
Your files will be uploaded and automatically transcribed
Once the transcription has finished, NEXT AI will automatically created highlights of key moments in your recording
Supported file formats
When you transcribe an audio/video file, make sure the file is:
In a common audio/video format like MP3, MP4, Ogg, QuickTime, WAV, WebM, etc
Text files: plain text (.TXT) and Word (.DOCX)
Less than 4 hours in length
More than 100 supported languages
For files smaller than 1GB, these are the languages we currently support:
Afrikaans | Gaelic | Luxembourgish | Slovak |
Albanian | Galician | Macedonian | Slovenian |
Amharic | Ganda | Malagasy | Somali |
Arabic | Georgian | Malay | Spanish |
Armenian | German | Malayalam | Sundanese |
Assamese | Greek | Maltese | Swahili |
Asturian | Gujarati | Maori | Swati |
Azerbaijani | Haitian | Marathi | Swedish |
Bashkir | Haitian Creole | Moldavian | Tagalog |
Basque | Hausa | Moldovan | Tajik |
Belarusian | Hawaiian | Mongolian | Tamil |
Bengali | Hebrew | Myanmar | Tatar |
Bosnian | Hindi | Nepali | Telugu |
Breton | Hungarian | Norwegian | Thai |
Bulgarian | Icelandic | Nynorsk | Tibetan |
Burmese | Igbo | Occitan | Tswana |
Castilian | Iloko | Oriya | Turkish |
Catalan | Indonesian | Panjabi | Turkmen |
Cebuano | Irish | Pashto | Ukrainian |
Chinese | Italian | Persian | Urdu |
Croatian | Japanese | Polish | Uzbek |
Czech | Javanese | Portuguese | Valencian |
Danish | Kannada | Punjabi | Vietnamese |
Dutch | Kazakh | Pushto | Welsh |
English | Khmer | Romanian | Wolof |
Estonian | Korean | Russian | Xhosa |
Faroese | Lao | Sanskrit | Yiddish |
Finnish | Latin | Serbian | Yoruba |
Flemish | Latvian | Shona | Zulu |
French | Letzeburgesch | Sindhi |
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Western Frisian | Lingala | Sinhala |
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Fulah | Lithuanian | Sinhalese |
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Important note: for files larger than 1GB, we support fewer languages. Most larger languages should still be supported, but in case you run into issues with your language, feel free to reach out to us via the chat or support@nextapp.co.
Language detection
NEXT analyzes the uploaded file and automatically detects the language in which it should be transcribed. Depending on the accent, length of file, and language, this might at times guess the language wrong. If this happens, follow these steps:
Open the recording
Click the three dots [...] above the transcript (right-hand side)
Click Change transcript language
Select the language of your choice
Wait for the transcription to finish
How long does it take to transcribe and analyze my files?
Transcription and analysis time of recordings depend on the language, file size and length of the recording. Besides that, NEXT will use different transcription engines for different languages, file sizes and file lengths.
Most recordings will be transcribed and analyzed in 2-4 minutes. However, there are exceptions, depending on the recording language, length and file size. Here's a quick overview:
Less than 500MB, any language: ~2-4 minutes
More than 500MB, English: ~2-4 minutes
More than 500MB, non-English, any of these languages: ~2-4 minutes
More than 500MB, all other languages: ~15 minutes
Are you facing an issues where a recording takes significantly longer to transcribe and AI-analyze, or does a recording get "stuck"? That's probably a bug🐞
Reach out to support@nextapp.co or chat with the pink bubble in the bottom right and we'll help you further.