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Audio- and Video Transcriptions
Audio- and Video Transcriptions

Seamlessly transcribe video and audio recordings of your customer.

Rick avatar
Written by Rick
Updated over a week ago

Overview

NEXT lets you bring all your product discovery data into NEXT in its rawest form; audio or video recordings from customer interactions, text data from surveys or support tickets and more. This "raw data" goes into the "Recordings Library" in NEXT.

Once you uploaded a "recording" to NEXT (audio, video or text), it will get transcribed automatically. Once it's done, NEXT AI will create highlights of key moments, which can be leveraged by the AI chat or simply shared with anyone you like.

How it works

  • Navigate to Library > Recordings

  • Click Add recording

  • Choose Upload file or Import from Zoom/Google

  • Select one or more files to upload (audio, video or text)

  • Your files will be uploaded and automatically transcribed

  • Once the transcription has finished, NEXT AI will automatically created highlights of key moments in your recording

Supported file formats

When you transcribe an audio/video file, make sure the file is:

  • In a common audio/video format like MP3, MP4, Ogg, QuickTime, WAV, WebM, etc

  • Text files in common text formats, such as .TXT, .DOC, .DOCX, etc.

  • Less than 4 hours in length

More than 100 supported languages

For files smaller than 1GB, these are the languages we currently support:

Afrikaans

Gaelic

Luxembourgish

Slovak

Albanian

Galician

Macedonian

Slovenian

Amharic

Ganda

Malagasy

Somali

Arabic

Georgian

Malay

Spanish

Armenian

German

Malayalam

Sundanese

Assamese

Greek

Maltese

Swahili

Asturian

Gujarati

Maori

Swati

Azerbaijani

Haitian

Marathi

Swedish

Bashkir

Haitian Creole

Moldavian

Tagalog

Basque

Hausa

Moldovan

Tajik

Belarusian

Hawaiian

Mongolian

Tamil

Bengali

Hebrew

Myanmar

Tatar

Bosnian

Hindi

Nepali

Telugu

Breton

Hungarian

Norwegian

Thai

Bulgarian

Icelandic

Nynorsk

Tibetan

Burmese

Igbo

Occitan

Tswana

Castilian

Iloko

Oriya

Turkish

Catalan

Indonesian

Panjabi

Turkmen

Cebuano

Irish

Pashto

Ukrainian

Chinese

Italian

Persian

Urdu

Croatian

Japanese

Polish

Uzbek

Czech

Javanese

Portuguese

Valencian

Danish

Kannada

Punjabi

Vietnamese

Dutch

Kazakh

Pushto

Welsh

English

Khmer

Romanian

Wolof

Estonian

Korean

Russian

Xhosa

Faroese

Lao

Sanskrit

Yiddish

Finnish

Latin

Serbian

Yoruba

Flemish

Latvian

Shona

Zulu

French

Letzeburgesch

Sindhi

Western Frisian

Lingala

Sinhala

Fulah

Lithuanian

Sinhalese

Important note: for files larger than 1GB, we support fewer languages. Most larger languages should still be supported, but in case you run into issues with your language, feel free to reach out to us via the chat or support@nextapp.co.

Language detection

NEXT analyzes the uploaded file and automatically detects the language in which it should be transcribed. Depending on the accent, length of file, and language, this might at times guess the language wrong. If this happens, follow these steps:

  1. Open the recording

  2. Click the three dots [...] above the transcript (right-hand side)

  3. Click Change transcript language

  4. Select the language of your choice

  5. Wait for the transcription to finish

How long does it take to transcribe and analyze my files?

Transcription and analysis time of recordings depend on the language, file size and length of the recording. Besides that, NEXT will use different transcription engines for different languages, file sizes and file lengths.

Most recordings will be transcribed and analyzed in 2-4 minutes. However, there are exceptions, depending on the recording language, length and file size. Here's a quick overview:

  • Less than 500MB, any language: ~2-4 minutes

  • More than 500MB, English: ~2-4 minutes

  • More than 500MB, non-English, any of these languages: ~2-4 minutes

  • More than 500MB, all other languages: ~15 minutes

Are you facing an issues where a recording takes significantly longer to transcribe and AI-analyze, or does a recording get "stuck"? That's probably a bug๐Ÿž
Reach out to support@nextapp.co or chat with the pink bubble in the bottom right and we'll help you further.

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