Seamlessly transcribe video and audio recordings of your customer and user interactions. Interpret and collaborate on the transcript building up the evidence, knowing the recording is always there to provide context and support your findings.

Recordings of customer or user interactions are the rawest form or data you can have. Such recordings:

  • provide everyone in the team with access to the rawest form of customer data for their own interpretations (vs. building on each other's interpretations)

  • contribute towards increased sharing and collaboration by offering a larger 'data surface' and context available for interpretation – gives the team much more to work with vs. interpreting bullet points from one member

  • increase the team's confidence by boosting the evidence base and strength supporting product decisions

  • contribute towards building a data repository that is priceless in the long term – including capturing customer input that may only become valuable in the future and would naturally have been overlooked today

How it works

  • Open up a note

  • Upload an audio or video file by typing /file or clicking the paperclip icon

  • Wait for the file to finish uploading – the transcribing will start automatically
    You can close the note and come back later, or wait for it to finish

  • Click the Add transcript button at the bottom of the audio or video file

  • The transcript will be appended below your file

Supported file formats

When you transcribe an audio/video file, make sure the file is:

  • In a common audio/video format like MP3, MP4, Ogg, QuickTime, WAV, WebM, etc

  • Less than 4 hours in length and less than 2 GB in size

Supported languages

The languages currently supported by the audio- and video transcription feature are:

  • Arabic

  • Bulgarian

  • Catalan

  • Croatian

  • Czech

  • Danish

  • Dutch

  • English

  • Farsi

  • Finnish

  • French

  • German

  • Greek

  • Hebrew

  • Hindi

  • Hungarian

  • Indonesian

  • Italian

  • Japanese

  • Korean

  • Lithuanian

  • Latvian

  • Malay

  • Mandarin

  • Norwegian

  • Polish

  • Portuguese

  • Romanian

  • Russian

  • Slovak

  • Slovenian

  • Spanish

  • Swedish

  • Tamil

  • Telugu

  • Turkish

Language detection

NEXT analyzes the upload file and automatically detects the language in which it should be transcribed. Depending on the accent, length of file, and language, this might at times guess the language wrong.

You can hint NEXT which language to use by adding the language code, in square brackets ([]), at the beginning of the filename.

For example, renaming myfile.mp4 to [fr] myfile.mp4 will transcribe the video in French - whereas [nl] myfile.mp4 would transcribe it in Dutch.

The following language codes are supported (all matching the supported languages mentioned above): ar, bg, ca, hr, cs, da, nl, en, fa, fi, fr, de, el, he, hi, hu, id, it, ja, ko, lt, lv, ms, cmn, no, pl, pt, ro, ru, sk, sl, es, sv, ta, te, tr.


πŸ™‹β€β™€οΈ Need more help or have any additional questions? Feel free to reach out to support@nextapp.co or chat with us via the pink bubble in the right lower corner

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