What are Recordings?

Uploading or Importing Recordings

Seamlessly transcribe video and audio recordings of your customer.

Sanitize your recordings, which will remove media PII, to comply with GDPR commitments or delete recordings entirely.

While in a recording, you can add a description (summary) to make it easy to understand the context for others.

Learn how to label recordings for smart organization, so that you can easily filter on them afterwards.

In this article we'll briefly explain how you can search, filter and organize recordings

Easily share a link to a recording with someone else in your teamspace. They'll open the recording with a single click.

You can start the AI chat from all highlights from selected recordings only. This is a great way to filter the context the AI chat uses.

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

{assigneeName} needs more information from you