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Connect Jira

Quick start​

Connect Jira in NEXT, then build an automation that reacts when a Jira issue is created or updated. The same connection can also be used by automation actions that post comments back into Jira issues.

If you need help building the automation itself, see Set up automation.

Why connect Jira?​

Jira is often where customer feedback becomes delivery work. Connecting Jira to NEXT lets teams use new or updated issues as automation triggers so product, support, and engineering workflows can react quickly.

  • It turns Jira issue changes into automation-ready events in NEXT.
  • It keeps follow-up workflows tied to the original Jira project and issue.
  • It allows NEXT automations to post comments back into Jira issues when you want to acknowledge, route, or enrich them.

What the integration does​

This integration is an automation connection, not an import.

  • Trigger into NEXT: a Jira issue is created or updated.
  • Write-back from NEXT: automations can create a comment on a Jira issue.

What it does not do​

  • It does not import your existing Jira issues into NEXT as Highlights or Recordings.
  • It does not sync Jira board history, sprint state, or full project history.
  • It only reacts to supported Jira issue webhook events.

How connection works​

  1. In NEXT, open Settings -> Integrations -> Atlassian Cloud.
  2. Click Connect.
  3. Complete the Atlassian OAuth flow for the Jira Cloud account you want to use.
  4. Return to NEXT and use the connected Jira integration in your automation.
  5. In your Jira automation trigger setup, select the Jira site URL and project key.

When Jira automations are enabled, NEXT registers and maintains Jira webhooks for the configured site and project combination used by your automation trigger.

Configuration notes​

  • Trigger setup depends on Jira site URL (base_url) and Jira project key.
  • Jira issue created and Jira issue updated are the supported trigger events.
  • Comment write-back uses the same connected Jira Cloud integration.
  • Only issue events received after webhook registration can trigger automations.

Troubleshooting​

My automation does not fire​

Check the following:

  • The Jira integration is connected in the same Teamspace as the automation.
  • The trigger configuration has the correct Jira site URL and project key.
  • The issue event is a supported issue event (created or updated).
  • The issue change happened after the integration and webhook registration were active.

NEXT cannot post a Jira comment​

Make sure the Teamspace still has the correct Jira integration and that the connected Jira Cloud account still has access to the target Jira site and issue.

I connected Jira, but the wrong site is used​

If the connected Atlassian account has access to multiple Jira Cloud sites, confirm your automation trigger/action is configured with the intended Jira site URL.

FAQ​

Does this Jira integration import issues into NEXT?​

No. This page covers Jira automation triggers and Jira comment write-back. For importing Jira issues as Highlights, use Import Jira tickets.

Is this integration for Jira Cloud only?​

Yes. This automation integration supports Jira Cloud only (*.atlassian.net). Jira Server and Jira Data Center are not supported.

Which Jira events trigger NEXT automations?​

This integration currently reacts to Jira issue created and Jira issue updated events.

Can NEXT write back to Jira?​

Yes. Automations can post comments to Jira issues by using the connected Jira integration.