Skip to main content

Import Apple App Store reviews

Quick start​

Connect Apple App Store in NEXT, enable the Teamspace subscription for this import, and let the scheduled sync pull Apple App Store reviews into NEXT as Highlights.

Why integrate with App Store reviews?​

App Store reviews are one of the most public and highest-volume feedback streams many product teams have. They capture both praise and pain in a channel that strongly influences perception, conversion, and retention. Importing them into NEXT helps teams treat app-store feedback as a first-class signal.

  • It surfaces mobile-product friction and feature demand at scale.
  • It helps teams compare public review themes with private support and survey feedback.
  • It makes star ratings more useful by pairing them with the language behind the score.

What gets imported​

  • Object in NEXT: Highlights
  • Source objects: Apple App Store reviews
  • Included fields: Review title, review text, rating, app metadata, locale, timestamps, and source identifiers.

Authentication​

App Store Connect credentials configured in the integration.

Connection notes​

  • Configure the Apple App Store integration with the credentials that can access the app reviews you need.
  • Enable the Teamspace subscription that should receive the imported reviews.

Configuration notes​

  • NEXT imports new or changed reviews incrementally after each successful sync.
  • Use the Teamspace subscription to keep app-store reviews separate from other feedback streams when needed.

Limitations​

  • Only the app reviews visible to the configured App Store Connect credentials can be imported.
  • Localized review coverage depends on the source data returned by Apple.

Troubleshooting​

  • If imports fail, verify the App Store Connect credentials and app access.
  • If review volume looks low, check whether the integration is pointed at the correct app or storefront.

FAQ​

What does NEXT create from a review?​

Each imported review becomes a Highlight with the review text, star rating, and source metadata.

Can I analyze ratings and text together?​

Yes. Both the rating and the text comment are imported when Apple exposes them for the review.