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Import Khoros community posts

Quick start​

Connect Khoros in NEXT, enable the Teamspace subscription for this import, and let the scheduled sync pull Khoros community posts and conversations into NEXT as Highlights.

Why integrate with Khoros?​

Community content is one of the clearest sources of unprompted customer demand: people ask for help in public, describe workarounds, and explain what is missing in their own words. Importing Khoros into NEXT helps teams learn from that stream without manually combing through forums.

  • It captures public or community-driven product questions at scale.
  • It helps teams compare community demand with support and survey feedback.
  • It makes self-serve customer language easier to cluster into themes and trends.

What gets imported​

  • Object in NEXT: Highlights
  • Source objects: Khoros community posts and conversations
  • Included fields: Post title, body text, author details, thread metadata, timestamps, and source identifiers.

Authentication​

Khoros API credentials configured in the integration.

Connection notes​

  • Configure the Khoros integration with the credentials that can access the target community content.
  • Enable the Teamspace subscription that should receive imported community posts.

Configuration notes​

  • Use subscription settings to scope which community content should flow into a Teamspace.
  • NEXT imports new or changed posts incrementally after each successful sync.

Limitations​

  • Only content accessible through the configured Khoros credentials can be imported.
  • Imported structure depends on the Khoros API response for each post.

Troubleshooting​

  • If imports fail, verify the Khoros credentials and the target community permissions.
  • If posts are missing, review the subscription start timestamp and source scope.

FAQ​

What lands in NEXT from Khoros?​

Each imported post or thread item becomes a Highlight so community demand can be analyzed with other sources.

Is this limited to public communities?​

NEXT can only import content that the configured Khoros credentials are allowed to access.