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Import Uberall reviews

Quick start​

Connect Uberall in NEXT, enable the Teamspace subscription for this import, and let the scheduled sync pull Uberall reviews and related location metadata into NEXT as Highlights.

Why integrate with Uberall?​

Uberall is especially valuable when customer experience varies by location, storefront, or regional operation. Importing those reviews into NEXT helps teams understand not just what customers say, but where those patterns are happening.

  • It brings location-aware review data into the customer-intelligence workflow.
  • It helps teams compare feedback across stores, regions, or brands.
  • It gives operations and product teams a shared view of distributed customer experience.

What gets imported​

  • Object in NEXT: Highlights
  • Source objects: Uberall reviews and related location metadata
  • Included fields: Review text, rating, reviewer metadata when available, location details, timestamps, and source identifiers.

Authentication​

Uberall API credentials configured in the integration.

Connection notes​

  • Configure the Uberall integration with the credentials for the accounts and locations you want to import.
  • Enable the Teamspace subscription that should receive imported reviews.

Configuration notes​

  • NEXT imports reviews incrementally and can enrich them with location information from Uberall.
  • Use Teamspace routing so reviews from specific brands or locations land in the right workspace.

Limitations​

  • Only reviews visible to the configured Uberall credentials can be imported.
  • Location enrichment depends on the location metadata returned by Uberall.

Troubleshooting​

  • If imports fail, verify the Uberall credentials and the account access they provide.
  • If location context is missing, confirm the connected account can read both reviews and locations.

FAQ​

What lands in NEXT from Uberall?​

Each imported review becomes a Highlight with rating, review text, and the available location metadata.

Can I analyze reviews by location?​

Yes. When Uberall returns the location details, NEXT imports that metadata with the review.