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Add Subscription

Use Connect data to add a subscription for a connected provider.

Subscriptions define which data NEXT should daily import, for example a specific folder or a filtered set of calls.

Before You Start​

Steps​

  1. Open Teamspace Settings > Connect data.
  2. Open the provider page.
  3. Click Add in the subscriptions section.
  4. Enter the subscription details you want NEXT to use.
  5. Save the subscription.

When Should I Use This?​

  • When you want to import only a subset of data from a provider.
  • When different teams need separate subscriptions.

Tips​

  • Use a clear subscription name so teammates can understand what it imports.
  • Add filters when you only want specific calls, folders, or segments.

Example​

This video shows how to add a new subscription from the provider page.

FAQ​

Q: Can I add more than one configuration for the same provider?​

Yes. You can create multiple subscriptions when you need different import rules.

Q: Can I choose when a subscription runs?​

No. Import subscriptions run once per day, and NEXT decides the exact time automatically to avoid overloading provider APIs.

Q: What does the Last imported timestamp mean?​

It shows the last time a subscription updated data in NEXT, for example by importing new recordings, creating new highlights, or updating accounts or other synced records.

If the timestamp looks older, that does not mean NEXT stopped trying to import. It normally means a recent import found no new matching data to bring in, for example because the provider had no new records or because your subscription filters excluded them.

Q: How do I use additional context for AI analysis?​

Use this field to give NEXT AI source-specific guidance that helps it interpret incoming data more accurately. Add context that would not already be obvious from the imported record itself, such as what this subscription is for, how this source is used by your team, important product or workflow terms, customer segments, or signals that deserve extra attention.

Keep it specific and practical. Good examples include things like the product area this source belongs to, what kind of feedback typically appears here, how to interpret internal labels or statuses, and which themes matter most for analysis. Avoid repeating generic company information or adding instructions that are too broad, since overly vague context usually does not improve results.