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Import & Integrations

Import & Integrations is where you connect the systems your team already uses so NEXT can bring customer data into one place for search, analysis, tagging, and follow-up workflows.

The setup usually follows a clear sequence: first choose the source that holds the customer data you want to analyze, then connect that integration in NEXT, then enable the Teamspace subscription that should receive the imported data.

Integration Areas​

  • Accounts & CRM for account data, CRM records, and related workflow actions.
  • Calls & Recordings for conversation data, recordings, transcripts, and meeting files.
  • Support & Community for tickets, help channels, and community discussions.
  • Automation for Zapier workflows, bulk CSV imports, and other operational setup flows.
  • MCP for Model Context Protocol connections and external knowledge access in Chats.
  • Surveys & Feedback for structured responses, digital feedback, and survey platforms.
  • Reviews & Ratings for public reviews, ratings, and external feedback streams.
  • Templates & Filters for advanced import configuration with LiquidJS and LIQE.