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Import Wootric feedback

Quick start​

Connect Wootric in NEXT, enable the Teamspace subscription for this import, and let the scheduled sync pull Wootric feedback responses into NEXT as Highlights.

Why integrate with Wootric?​

Wootric responses are useful because they combine lightweight scoring with open-text explanation. Importing them into NEXT helps teams connect customer sentiment metrics to the actual language behind the score.

  • It turns NPS, CSAT, or CES responses into analyzable customer signal instead of score-only reporting.
  • It helps teams compare score shifts with the themes customers mention in comments.
  • It makes experience metrics more actionable by putting them next to tickets, reviews, and calls.

What gets imported​

  • Object in NEXT: Highlights
  • Source objects: Wootric feedback responses
  • Included fields: Response text, survey type, score, respondent metadata, timestamps, and source identifiers.

Authentication​

Wootric credentials configured in the integration.

Connection notes​

  • Configure the Wootric access details in Settings -> Integrations.
  • Enable the Teamspace subscription that should receive imported Wootric responses.

Configuration notes​

  • The import supports the different Wootric response types exposed through the integration.
  • Subscriptions also support LiquidJS text templates that prepend extra context before the response text. For syntax guidance, see Use LiquidJS templates.
  • NEXT processes new or changed responses incrementally after each successful sync.

Limitations​

  • Text availability depends on whether respondents left qualitative comments in Wootric.
  • Only responses visible to the configured Wootric credentials can be imported.

Troubleshooting​

  • If responses stop syncing, verify the access token or API credentials are still valid.
  • If only scores appear, inspect whether the original Wootric responses included text comments.

FAQ​

What does NEXT create from Wootric data?​

Each imported response becomes a Highlight that includes the normalized score and any available comment text.

Which Wootric survey types are supported?​

The integration is designed for the Wootric response types used for NPS, CSAT, and CES-style feedback.

Which Wootric fields can I use in a text template?​

The template is evaluated against the raw Wootric response. Common fields include {{ score }}, {{ created_at }}, {{ origin_url }}, {{ end_user.email }}, and custom end-user properties such as {{ end_user.properties.edition }} or {{ end_user.properties.organization }} when those properties are present in Wootric.

For example:

NPS: {{ score }} | Segment: {{ end_user.properties.edition | default: "unknown" }}