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Import Medallia feedback

Quick start​

Connect Medallia in NEXT, enable the Teamspace subscription for this import, and let the scheduled sync pull Medallia feedback items into NEXT as Highlights.

Why integrate with Medallia?​

Medallia is often used when teams care deeply about experience data across touchpoints. Importing that feedback into NEXT helps experience signals contribute directly to product and customer-intelligence workflows rather than staying in a separate CX reporting layer.

  • It makes Medallia responses analyzable alongside support, review, and call data.
  • It helps teams connect formal experience measurement with everyday customer language.
  • It creates a stronger bridge between CX programs and product decision-making.

What gets imported​

  • Object in NEXT: Highlights
  • Source objects: Medallia feedback items
  • Included fields: Feedback text, respondent metadata, response attributes, timestamps, and source identifiers.

Authentication​

Medallia API credentials configured in the integration.

Connection notes​

  • Configure the Medallia client ID and client secret in Settings -> Integrations.
  • Configure the Medallia OAuth domain and data API domain for your tenant.
  • NEXT appends the standard Medallia API paths automatically, so users do not need to enter raw endpoint URLs.
  • Enable the Teamspace subscription that should receive imported Medallia feedback.

Configuration notes​

  • Imports run incrementally using the source timestamps available from Medallia.
  • Set the program ID and form ID for the Medallia program/form you want to import from.
  • Use Teamspace subscription configuration to route the imported feedback to the correct workspace.

Limitations​

  • Imported content depends on the feedback fields exposed by the configured Medallia program and API.
  • Only responses visible to the configured credentials can be imported.

Troubleshooting​

  • If feedback stops importing, verify the configured credentials and that the configured Medallia domains are correct for your tenant.
  • If fields are missing, review the Medallia configuration and mapping assumptions in the integration setup.

FAQ​

What lands in NEXT?​

Each imported Medallia response becomes a Highlight so it can be clustered and analyzed with other customer feedback.

Is this survey-only data?​

It imports the Medallia feedback items configured for the integration, which typically include survey and experience responses.

Why do I need to configure the program ID?​

The program ID is required because NEXT uses it to load the fields defined for that Medallia program first. Those program fields are then used to request the actual response data, so without the program ID the integration cannot determine which form fields are available to import.