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Import Medallia feedback

Quick start​

Connect Medallia in NEXT, enable the Teamspace subscription for this import, and let the scheduled sync pull Medallia feedback items into NEXT as Highlights.

Why integrate with Medallia?​

Medallia is often used when teams care deeply about experience data across touchpoints. Importing that feedback into NEXT helps experience signals contribute directly to product and customer-intelligence workflows rather than staying in a separate CX reporting layer.

  • It makes Medallia responses analyzable alongside support, review, and call data.
  • It helps teams connect formal experience measurement with everyday customer language.
  • It creates a stronger bridge between CX programs and product decision-making.

What gets imported​

  • Object in NEXT: Highlights
  • Source objects: Medallia feedback items
  • Included fields: Feedback text, respondent metadata, response attributes, timestamps, and source identifiers.

Authentication​

Medallia API credentials configured in the integration.

Connection notes​

  • Configure the Medallia credentials or endpoint details in Settings -> Integrations.
  • Enable the Teamspace subscription that should receive imported Medallia feedback.

Configuration notes​

  • Imports run incrementally using the source timestamps available from Medallia.
  • Use Teamspace subscription configuration to route the imported feedback to the correct workspace.

Limitations​

  • Imported content depends on the feedback fields exposed by the configured Medallia endpoint.
  • Only responses visible to the configured credentials can be imported.

Troubleshooting​

  • If feedback stops importing, verify the configured credentials and endpoint access.
  • If fields are missing, review the Medallia configuration and mapping assumptions in the integration setup.

FAQ​

What lands in NEXT?​

Each imported Medallia response becomes a Highlight so it can be clustered and analyzed with other customer feedback.

Is this survey-only data?​

It imports the Medallia feedback items configured for the integration, which typically include survey and experience responses.