Skip to main content

Import Mopinion surveys

Quick start​

Connect Mopinion in NEXT, enable the Teamspace subscription for this import, and let the scheduled sync pull Mopinion feedback responses into NEXT as Highlights.

Why integrate with Mopinion?​

Mopinion feedback often captures product friction close to the moment it happens, especially on websites and digital journeys. Importing it into NEXT helps teams work from real in-context comments instead of relying only on downstream summaries.

  • It surfaces digital-experience feedback where customers actually encountered friction.
  • It helps teams combine web feedback with richer support and call data for a fuller picture.
  • It gives continuous, lightweight feedback a place in structured analysis workflows.

What gets imported​

  • Object in NEXT: Highlights
  • Source objects: Mopinion feedback responses
  • Included fields: Response text, ratings, selected answer values, respondent metadata, and source identifiers when available.

Authentication​

Mopinion API credentials configured in the integration.

Connection notes​

  • Configure the Mopinion integration with the dataset or account access needed for the target feedback.
  • Enable the Teamspace subscription that should receive imported Mopinion responses.

Configuration notes​

  • NEXT imports new or changed feedback incrementally from the source dataset.
  • Use Teamspace subscription settings to keep the import focused on the feedback stream you want to analyze.

Limitations​

  • Quantitative-only responses may need source-side configuration if you want more text context.
  • Imported field coverage depends on the data exposed by the Mopinion dataset.

Troubleshooting​

  • If imports fail, confirm the configured dataset credentials are still valid.
  • If text is missing, inspect whether the source response actually contains a free-text field.

FAQ​

What does NEXT create?​

Each imported Mopinion response becomes a Highlight so it can be analyzed and clustered with the rest of your feedback.

Can I import only one dataset?​

Yes. The integration and subscription should be configured against the specific Mopinion dataset you want to analyze.