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Add Tag

Use Tags to add a new tag for the recordings and highlights your team tracks in NEXT.

Tags help your team classify highlights consistently so filtering, analysis, and AI workflows stay organized.

Before You Start​

Steps​

  1. Open Teamspace Settings > General > Tags.
  2. Click Create.
  3. Enter the tag name.

When Should I Use This?​

  • When a new topic starts showing up in customer feedback.
  • When your team wants a dedicated tag for a new workflow or reporting need.

Tips​

  • Use names that are easy to recognize in filters and reports.
  • Add only the tags your team expects to use regularly.

Example​

This video shows how to add a new tag from the Tags page.

FAQ​

Q: Can I update the tag later?​

Yes. You can change the tag name, group, color, and AI settings later.

Q: How should I use tag colors?​

You can freely choose colors for your tags. By default, NEXT will try to keep colors consistent within a tag group, but you can always override individual tags when needed.

A practical approach is to use one consistent color per tag group. This makes it easier to scan and understand results at a glance, especially when working with many tags. In some cases, it also makes sense to use semantic colors to reinforce meaning. For example: green for positive sentiment and red for negative sentiment.

Use this selectively - clarity is more important than strict rules. If semantic coloring becomes too dense or inconsistent, it’s usually better to fall back to a single color per group.