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Search Chats

Use search in Chats to find the conversations, prompts, and answers you want to revisit.

Chats search combines:

  • Keyword search for words in the chat name
  • AI-powered semantic search to find related chats even when they do not use the exact same wording
  • Filter-based search to narrow results by creator and access level

What search looks at​

Search on chats is based on the chat itself. In practice, that means search can use:

  • The chat name
  • Chat metadata such as creator and access level

Chats search is best for finding the right prior conversation to reopen or continue.

Start by typing a topic, question, feature name, or customer theme.

Examples:

  • pricing analysis
  • enterprise onboarding
  • retention risks
  • SSO requests

If you want to search for an exact phrase, put it in quotes.

Examples:

  • "pricing analysis"
  • "enterprise onboarding"

This is useful when you want a literal match instead of a semantic one. Semantic search matches based on meaning, so the exact words do not have to appear. Exact matching is useful when you remember a specific chat title or phrase.

For plain-text searches, chats are sorted by most recent first.

Use filters to narrow results​

You can combine a free-text search with filters, or use filters on their own.

FilterWhat it does
access:Returns chats with this access level

Examples:

  • access:team
  • retention risks access:team

Filter tips​

  • Use access: when you want to focus on chats shared with the team.
  • Search by topic first if you are not sure who created the chat.

Chat search only returns:

  • Team chats
  • Your own chats

If a chat is private to another user, it will not appear in your results.

How to get better results​

  • Start broad, then add filters once you see the result set.
  • Use quotes when you want to search for an exact phrase.
  • Try a more descriptive phrase if a short keyword does not find the chat you expect.