Skip to main content

Use Quantification

Use quantification in Chat when you want NEXT to turn cluster estimates into concrete counts and then keep exploring the strongest themes.

This is useful when you want to move from a high-level cluster answer into a more measurable view, filter by one category, and continue with a focused follow-up question.

Before You Start​

Steps​

  1. Select Compute counts to quantify the clusters.
  2. Open the cluster you want to inspect.

When Should I Use Quantification?​

  • When you want chat responses to be backed by visible counts.

Tips​

  • Run quantification before sharing results when you need a more defensible count-based view.
  • Use short follow-up prompts first, then add more context if you need a deeper explanation.

Example​

This example computes counts for estimated clusters, switches the cluster chart, and starts a focused follow-up prompt.

FAQ​

Q: What changes after I click Compute counts?​

NEXT replaces estimated cluster output with quantified counts so you can inspect the results in charts and sample views.

Q: How can I see all highlights or accounts?​

The section below the quantified results shows only samples so you can quickly understand the pattern. To get the full result set, click Download. This returns an Excel file with all highlights and their related data, including the account.

Q: What do the chips [... accounts] [... ARR] mean in quantified clusters?​

Highlights are matched to clusters to quantify them. The chips add an additional dimension on top of those highlights: account data.

They show how many distinct accounts are represented in the highlights of a cluster, and the total ARR associated with those accounts.

This helps you interpret a cluster beyond its size. Instead of only looking at the number of highlights, you can also see how widely the issue is distributed (number of accounts) and how commercially relevant it is (ARR impact).

In other words, this provides a way to prioritize clusters not just by volume, but by business impact.

Q: Does Follow up keep the cluster context?​

Yes. Starting a follow-up from a cluster keeps that cluster as context so your next prompt stays tied to the selected result.