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Sanitize Recordings

Use recording sanitization when you need to remove personal audio or video data from multiple recordings without deleting the transcript itself.

This is useful when your team needs to reduce access to raw media while keeping the written conversation available for review, analysis, and follow-up work in NEXT.

In UX research and other customer-feedback workflows, audio and video recordings often contain personal data. That makes privacy-sensitive handling important, especially when teams are working with interviews, support calls, or other direct customer conversations.

These recordings can fall under privacy requirements such as GDPR, where organizations need to protect personal data carefully and reduce unnecessary exposure. Sanitization gives teams a practical way to remove the media portion of recordings while preserving the transcript for continued analysis in NEXT.

Before You Start​

  • Make sure the recordings you want to sanitize are already available in the Recordings library.

Steps​

  1. In Recordings Library, select the recordings you want to sanitize.
  2. In the selection panel, click Sanitize.
  3. In the confirmation dialog, click Confirm.

When Should I Use Recording Sanitization?​

  • When you need to remove media files but still want to keep the transcript.
  • When you are handling recordings that contain personal or sensitive information.
  • When you need a bulk action instead of sanitizing recordings one by one.

Tips​

  • Review the selected recordings before confirming, because sanitization is intended for privacy-sensitive cleanup.
  • Use bulk sanitization when several recordings follow the same retention rule.
  • Keep transcripts tagged and organized before sanitizing if your team still needs to work from the text later.

Example​

This example selects two recordings from the library and sanitizes them from the bulk action panel.

FAQ​

Q: Does sanitizing a recording delete the transcript?​

No. Sanitizing removes the media content while keeping the transcript available.

Q: Can I sanitize more than one recording at a time?​

Yes. Select multiple recordings first, then use the bulk Sanitize action.