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Share to Slack

Use Share to Slack when you want customer evidence from NEXT to appear in the Slack conversations where your team already collaborates.

Slack is configured at the teamspace level in Settings → Integrations → Slack. Once the connection is active, you can share chats, highlights, and clusters to one or more Slack channels or direct messages.

Before You Start​

  • Open the teamspace where you want to connect Slack.
  • Make sure you can post to the Slack channels or direct messages you want to use.
  • Decide which chat, highlight, or cluster you want to share.

Steps to Connect (One-Time)​

  1. In NEXT, open Settings → Integrations → Slack.
  2. Click Connect and complete the Slack authorization flow.

Steps to Share​

  1. Open the chat, highlight, or cluster you want to share.
  2. Click Share and choose Slack.
  3. Select one or more Slack channels or direct messages.
  4. Optionally add a message for the recipients.
  5. Confirm the share.

NEXT posts the content to the selected Slack destinations and includes a link back to the source in NEXT.

When Should I Use Slack?​

  • Use Slack when you want feedback to reach product, support, sales, or leadership teams quickly.
  • Use Slack when the goal is discussion, alignment, or follow-up rather than formal ticket creation.
  • Use Slack when you want to send the same evidence to multiple conversations at once.

Tips​

  • Create dedicated channels for recurring feedback themes so shared evidence stays organized.
  • Add a short note when the recipients need extra context about why you are sharing the item.
  • If you want this flow to happen automatically, you can also use Post to Slack in Automations.

Troubleshooting​

  • Slack is not available in the share menu. Connect Slack first in Settings → Integrations → Slack for the current teamspace.
  • The wrong Slack workspace appears. Reconnect Slack and make sure you authorize the correct workspace.
  • The share fails for one destination but not another. Check whether you can post in that channel or direct message.
  • Slack shows the post without a rich preview. Link previews depend on Slack unfurl behavior and workspace settings, so the source link may still work even if no preview appears.
  • Very long content looks cut off. Slack can truncate long messages, so shorten the shared text if the post is too long.
  • Bulk sharing starts failing after many requests. Slack rate limits API usage, so stagger or retry large batches.

FAQ​

Q: Is the Slack connection per user or per teamspace?​

The integration is configured from the teamspace settings area, so treat it as a teamspace-level setup.

Q: Can I send to more than one Slack destination at a time?​

Yes. The Slack share flow lets you select one or more channels or direct messages.

Q: What does NEXT post to Slack?​

NEXT posts the shared content and includes a link back to the source in NEXT.

Q: Why does Slack sharing fail?​

The most common causes are using the wrong Slack workspace, missing permission to post in the selected destination, or the Slack connection not being active in the current teamspace.

Only people who already have permission to view that item in NEXT.