Quick start
From the Teamspace where you want data to land, open Settings → Integrations → Khoros → Connect, then create a subscription to auto-import new community posts as Recordings in this Teamspace.
Why integrate with Khoros?
Each source adds a new dimension of customer truth. Khoros Communities contributes peer-to-peer discussions, questions, and accepted answers—signals that complement sales calls, meetings, support tickets, and reviews already in NEXT AI. Bringing these into one place builds a richer customer-intelligence graph for prioritization and workflow automation, with the source link preserved for evidence.
What gets imported
Object in NEXT AI: imported as Highlights in the Teamspace where you configure the subscription.
Delivery: NEXT AI ingests new messages via your subscription.
Connect Khoros
Step 1 — Find your community host name
Use the exact base URL your users visit (vanity URL if configured), for example https://community.example.com.
Step 2 — Connect in NEXT AI (from the target Teamspace)
Go to Settings → Integrations → Khoros → Connect, then enter:
Host name (your community base URL)
Auto-import community posts
Create a subscription that watches for new community posts and imports each as a Highlights in this Teamspace.
Tips
Keep the source link: every Recording includes the community permalink so teams can validate context or reply in-thread.
Troubleshooting
Wrong host name. Use the exact community base URL (host name) your users visit (e.g., https://community.example.com).
FAQ
Q: What exactly is created in NEXT AI from Khoros?
Highlights
Q: Why do you need a Host name?
The Host name points NEXT AI to your tenant
Q: Can we limit imports to certain areas of the community?
No
Q: Do we need an access key and secret key to connect Khoros?
No