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Import Microsoft OneDrive files

Quick start​

Connect Microsoft in NEXT, configure the OneDrive location you want to monitor, and enable the subscription for the Teamspace where those files should land. NEXT will import supported files from that source into the Teamspace as Recordings.

Why integrate with Microsoft OneDrive?​

Not every customer conversation starts life inside a dedicated call-recording system. Many teams store transcripts, exported meeting files, interview recordings, and ad hoc research artifacts in OneDrive or SharePoint-backed folders because that is already where the rest of the company works.

Connecting OneDrive to NEXT is useful when:

  • your customer-call assets are stored in Microsoft 365 rather than Gong or Zoom
  • you want a team folder to act as the intake point for recordings and transcripts
  • you need a lightweight path from Microsoft storage into NEXT without manual uploads

What gets imported​

  • Object in NEXT: Recordings
  • Source objects: OneDrive files from the subscribed location
  • Included fields: File name, file URL, timestamps, and the downloaded file contents used during recording import

How authentication works​

NEXT uses the Microsoft integration and authenticates through OAuth 2.0. The connected Microsoft account must be able to access the configured OneDrive or SharePoint-backed file location.

How to set it up​

  1. In NEXT, open Settings -> Integrations -> Microsoft and connect the Microsoft account that can access the relevant files.
  2. Configure the subscription resource so NEXT knows which OneDrive folder or file source to monitor.
  3. Enable the subscription in the Teamspace where those imports should appear.

Configuration notes​

  • NEXT only imports new or changed files after the last successful sync.
  • The configured subscription resource controls scope. NEXT does not watch all of OneDrive by default.
  • Supported files are converted into Recordings so they can be processed like other conversation sources in NEXT.

Limitations​

  • Only supported file types can be converted into NEXT Recordings.
  • Access to shared folders or SharePoint-backed content depends on the permissions of the authorized Microsoft account.
  • This integration is best suited for file-based intake, not for live event-driven meeting ingestion.

Troubleshooting​

  • If no files appear, verify that the connected Microsoft account can open the configured folder or resource directly.
  • If a folder used to work and now fails, reconnect Microsoft to refresh the OAuth grant.
  • If some files are skipped, confirm that their format is supported for recording import.

FAQ​

Does NEXT watch all of OneDrive?​

No. The subscription configuration defines the exact resource or folder NEXT reads.

What is created from each file?​

Each supported file is imported as a Recording in NEXT.

When should I use OneDrive instead of Teams recordings?​

Use OneDrive when the source of truth is a folder of files rather than Microsoft’s meeting-recording artifacts. Teams recording import is better when you want meeting-native ingestion.