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Import Modjo calls

Quick start​

Connect Modjo in NEXT, enable the Teamspace subscription for this import, and let the scheduled sync pull Modjo calls into NEXT as Recordings.

Why integrate with Modjo?​

Modjo conversations often capture the language customers use when explaining goals, friction, urgency, and buying criteria. Importing those calls into NEXT helps teams move from isolated call review to cross-source pattern detection.

  • It makes sales and success calls part of the broader customer-intelligence stream.
  • It helps product teams hear recurring themes from revenue conversations earlier.
  • It reduces manual effort when customer-call evidence needs to feed synthesis and automation.

What gets imported​

  • Object in NEXT: Recordings
  • Source objects: Modjo calls
  • Included fields: Call title, call identifiers, timestamps, speakers, and transcript or media references when available.

Authentication​

Modjo API credentials configured in the integration.

Connection notes​

  • Configure the Modjo credentials in Settings -> Integrations.
  • Enable the Teamspace subscription that should receive imported Modjo calls.

Configuration notes​

  • Imports run incrementally from the last successful timestamp.
  • Use Teamspace subscription settings to keep the import targeted to the right workspace.

Filtering​

Modjo subscriptions support LIQE filters. For the syntax reference, see Use LIQE filters.

Modjo filters run against these fields:

  • callId
  • title
  • startDate
  • duration
  • provider
  • language
  • callCrmId
  • speakers
  • tags

Examples:

  • provider:"aircall"
  • tags:"expansion"
  • speakers:"joe.timmer@example.com"

Limitations​

  • Metadata coverage depends on the fields exposed by the Modjo API.
  • Only calls accessible to the configured integration credentials can be imported.

Troubleshooting​

  • Rotate or re-enter the Modjo credentials if authorization starts failing.
  • If older calls are missing, confirm the subscription start point covers the time period you need.

FAQ​

Are Modjo imports stored as Recordings?​

Yes. Each imported Modjo conversation lands in NEXT as a Recording.

Can I re-import a historical period?​

Yes. Change the subscription window or rerun the import from an earlier point in time.

Can I filter which Modjo calls are imported?​

Yes. Use the subscription filter to match the fields exposed by the Modjo import. See the Filtering section above for the available fields and examples.