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Import Synthflow calls

Quick start​

Connect Synthflow in NEXT, enable the Teamspace subscription for this import, and let the scheduled sync pull Synthflow calls into NEXT as Recordings.

Why integrate with Synthflow?​

Synthflow calls are often high-volume and operationally important, especially when teams use AI-assisted calling as part of support, qualification, or service workflows. Importing them into NEXT lets those conversations contribute to customer insight instead of staying in an execution silo.

  • It brings AI-assisted phone interactions into the same analysis pipeline as human-run calls.
  • It helps teams spot repeated questions, friction points, and request patterns across large call volumes.
  • It makes automated call flows more measurable from a customer-understanding perspective.

What gets imported​

  • Object in NEXT: Recordings
  • Source objects: Synthflow calls
  • Included fields: Call identifiers, call timing, participants, and the media or transcript data available from Synthflow.

Authentication​

Synthflow API credentials configured for the integration.

Connection notes​

  • Add the Synthflow credentials in Settings -> Integrations.
  • Enable the Teamspace subscription that should receive the imported calls.

Configuration notes​

  • Imports are incremental and only read calls updated after the previous successful sync.
  • Use the Teamspace subscription settings to route imported calls to the right workspace.

Limitations​

  • Available fields depend on the call data returned by the Synthflow API.
  • Historical coverage depends on the timestamp from which the subscription starts.

Troubleshooting​

  • If calls stop importing, verify the API credentials are still active.
  • When expected calls are missing, review the subscription window first.

FAQ​

What is created in NEXT?​

Each imported Synthflow call becomes a Recording.

Does NEXT poll or wait for webhooks?​

This integration imports incrementally using the subscription schedule configured in NEXT.