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Import Microsoft Teams recordings

Quick start​

Connect Microsoft in NEXT, then enable the Teams recording subscription for the Teamspace where those meetings should land. NEXT will then pull new Microsoft Teams meeting recordings into that Teamspace as Recordings.

Why integrate with Microsoft Teams?​

For many teams, Microsoft 365 is where customer conversations actually happen. Sales calls, onboarding sessions, steering committees, support escalations, and internal debriefs are often recorded in Teams, but that evidence stays trapped inside meeting storage unless it is moved into an analysis workflow.

Connecting Teams to NEXT solves that gap:

  • It turns customer-facing Teams meetings into searchable Recordings in NEXT.
  • It lets product, CX, and GTM teams analyze the same conversation stream without manually downloading files.
  • It keeps Microsoft-native workflows intact, while making the conversation usable for themes, clustering, and automations in NEXT.

What gets imported​

  • Object in NEXT: Recordings
  • Source objects: Microsoft Teams meeting recordings and the related file metadata available through Microsoft Graph and the backing Microsoft storage
  • Included fields: Meeting title, recording file references, timestamps, and related meeting metadata available through Microsoft Graph

How authentication works​

NEXT uses the Microsoft integration and authorizes access through OAuth 2.0. The connected Microsoft account must be able to access the recordings you want NEXT to import.

How to set it up​

  1. In NEXT, open Settings -> Integrations -> Microsoft and connect the Microsoft account that has access to the relevant Teams recordings.
  2. In the Teamspace where you want the imported meetings to appear, enable the Microsoft Teams recording subscription.
  3. Let the scheduled import run, or trigger a manual run if your workspace supports it.

Configuration notes​

  • Imports are incremental. NEXT only pulls recordings that are new or changed after the previous successful sync.
  • Teams meeting recordings are read from the Microsoft-managed storage location behind the meeting artifacts.
  • The Teamspace subscription controls where the imported Recordings land in NEXT.

Limitations​

  • Only recordings visible to the authorized Microsoft account can be imported.
  • Transcript availability depends on what Microsoft stores and exposes for the meeting.
  • This integration is for recording artifacts, not for general Teams chat content.

Troubleshooting​

  • If expected meetings are missing, first verify that the connected Microsoft account can still open the recording files directly.
  • If the integration starts failing after a tenant or permission change, reconnect Microsoft so NEXT receives a fresh OAuth grant.
  • If only some meetings appear, confirm that those recordings actually exist in Microsoft storage and were created after the current subscription window.

FAQ​

What does NEXT create from a Teams meeting?​

Each imported Teams meeting becomes a Recording in NEXT so it can be searched, analyzed, summarized, and used in downstream workflows.

Does this import Teams chat messages too?​

No. This integration is focused on meeting recordings and the related recording metadata.

Why use this instead of manually uploading recordings?​

Because it removes manual export and upload work. Once connected, new Teams recordings can flow into NEXT automatically.

Where do the files come from?​

NEXT reads the recording artifacts exposed by Microsoft for the Teams meetings visible to the authorized account.