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Use Clusters Mode

Use Clusters mode in Chat when you want NEXT to group related highlights into themes you can quantify, compare, and explore further.

Clusters mode behaves like a pattern finder. It looks across scattered information and groups related ideas, themes, or signals into clearer categories.

It is a good starting point when you are still trying to understand what is happening across a broad topic, workflow, or journey stage.

Before You Start​

  • Open the NEXT homepage inside the teamspace you want to analyze.
  • Start with a question that asks NEXT to identify themes, patterns, or repeated issues.
  • Know whether you want a broad overview or a narrower slice with chat focus.

Steps​

  1. Enter the question you want NEXT to analyze.
  2. Open the chat options menu.
  3. Select Clusters mode.
  4. Send the chat.
  5. Review the returned themes.
  6. Quantify the clusters if you need concrete counts.
  7. Open the cluster you want to inspect more closely.

When Should I Use Clusters Mode?​

  • When you want an overview of the main themes in a body of feedback.
  • When you want NEXT to organize similar signals before you drill into details.
  • When you expect several related issues and want them grouped clearly.
  • When you have lots of scattered input and want the natural structure to emerge first.

Tips​

  • Ask about one workflow, product area, or journey stage at a time so the cluster output stays easier to interpret.
  • Use quantification after the first result when you need a more count-based view.
  • Add chat focus before submitting the prompt when you already know the segment you want to analyze.

FAQ​

Q: What does Clusters mode change?​

Clusters mode tells NEXT to organize related highlights into grouped themes instead of returning a pure text response.

Q: When should I use Clusters instead of Evidence?​

Use Clusters when you want grouped themes first. Use Evidence when you already know the topic and want the underlying highlights collected directly.

Q: Can I keep exploring after I get the clusters?​

Yes. You can quantify the result, open a cluster, and ask focused follow-up questions from there.